Dispatcher

Job Summary:

Our client is seeking a highly organized and dependable Dispatcher to join their team. This role is responsible for coordinating schedules, communicating with drivers or field staff, and ensuring timely service delivery. The ideal candidate has strong communication skills, can work well under pressure, and is able to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

• Coordinate and dispatch drivers, technicians, or service personnel based on daily schedules and service needs
• Monitor routes, job progress, and service timelines to ensure efficiency and on-time performance
• Serve as the main point of contact between customers, field staff, and internal team members
• Receive and respond to service requests, schedule changes, and urgent issues
• Maintain accurate logs, dispatch records, and status updates
• Communicate delays, route changes, and service concerns in a timely and professional manner
• Assist with resolving scheduling conflicts and operational issues
• Support administrative tasks related to dispatch operations and customer service

Qualifications:

• Previous experience in dispatch, logistics, transportation, customer service, or a related role preferred
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Ability to remain calm and make sound decisions in a fast-paced environment
• Proficiency with dispatch software, scheduling systems, and Microsoft Office
• Strong attention to detail and problem-solving skills
• High school diploma or equivalent required

Qualifications:

• High school diploma or equivalent is required; an associate degree is preferred.
• Previous experience in dispatching, service coordination, administrative support, or customer-facing operations is preferred.
• Strong ability to organize competing tasks, manage time effectively, and work across multiple priorities.
• Clear verbal and written communication skills with a detail-oriented approach to customer interaction.
• Proficiency with Microsoft Office and experience using service management, dispatch, or related business software.
• Ability to work independently while also contributing effectively within a team environment.
• Strong attention to detail, sound judgment, and effective problem-solving skills.
• Experience with invoicing, work orders, warranty support, or logistics coordination is a plus.

Compensation

$19.79-$22.91 Hourly

About Us

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