Customer Service Representative

We are looking for a Customer Service Representative to join a manufacturing organization in New Castle, Delaware. This Long-term Contract opportunity is ideal for someone who thrives in a fast-paced environment and can manage customer needs with accuracy, professionalism, and urgency. The position supports both sales and service operations, with initial onsite training and the potential for a hybrid schedule after training is completed.

Responsibilities:

• Handle incoming customer inquiries by phone and other communication channels, providing timely and detail-focused support.

• Process customer orders accurately, ensuring all details are entered correctly and followed through to completion.

• Use SAP and Salesforce CRM to manage account information, document interactions, and track service or sales-related activities.

• Support internal sales and service teams by coordinating customer requests, updates, and issue resolution.

• Manage credit and rebill activities with close attention to detail and established procedures.

• Follow up on open items, customer concerns, and order-related questions to maintain a high level of service.

• Organize multiple priorities effectively while meeting deadlines in a busy customer support setting.

• Collaborate with cross-functional teams to resolve problems and maintain smooth day-to-day customer operations.

Qualifications:

• At least 3 years of customer service experience, preferably in a manufacturing or product-based environment.
• Hands-on experience working with SAP in a customer support, order processing, or service-related capacity.
• Familiarity with Salesforce CRM for maintaining customer records and tracking interactions.
• Background in supporting sales and service functions, including order entry and issue resolution.
• Experience handling credit and rebill processes with a high degree of accuracy.
• Strong organizational, multitasking, and time management skills.
• Ability to manage inbound customer calls professionally while maintaining attention to detail.

Compensation

$25.00-$25.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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