Customer Service Representative

We are looking for a Customer Service Representative to join our team on site in Clifton Park, New York in a contract-to-permanent capacity. This role is ideal for someone who brings a service-focused mindset, communicates clearly, and can manage a high volume of customer interactions with professionalism. The position supports customers with account questions, service requests, and issue resolution while helping ensure dependable service for the community.

Responsibilities:

• Manage incoming customer interactions and assist with setting up new service, ending service, or updating existing accounts.

• Handle payment-related activity, review billing concerns, and maintain accurate customer records in internal systems.

• Respond to questions from customers and internal teams to clarify service needs and address concerns in a timely manner.

• Investigate service-related issues and work toward practical, safe, and efficient resolutions.

• Document customer conversations and account changes thoroughly to support accurate follow-up and service continuity.

• Provide courteous support across phone-based communications while balancing quality, speed, and attention to detail.

Qualifications:

• At least 2 years of experience in a fast-paced customer service or call center environment.
• Background in handling high-volume inbound calls and customer inquiries.
• Familiarity with order entry and updating customer account information.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, solve problems effectively, and maintain professionalism in customer interactions.

Compensation

$20.00-$21.50 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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