Customer Service Representative

We are looking for a dependable and service-focused Customer Service Representative to support daily operations at a detail-oriented testing environment in Ann Arbor, Michigan. This Long-term Contract opportunity is ideal for someone who enjoys assisting people in person, stays organized in a structured office setting, and is comfortable balancing customer interaction with administrative tasks. The role requires strong attention to detail, confidence using computers, and flexibility to support a schedule that may include Saturdays.

Responsibilities:
• Welcome test takers, confirm their identity, and provide clear instructions to help them navigate the check-in process smoothly.
• Manage candidate intake activities, including registration steps, documentation, and preparation of testing materials or score reports as required.
• Observe the testing room throughout exam sessions to help maintain security, compliance, and a detail-oriented environment.
• Address candidate concerns promptly and escalate unusual situations to the appropriate leadership team when needed.
• Protect the confidentiality and security of testing systems, equipment, and exam-related software at all times.
• Perform basic technical support tasks such as restarting workstations or servers and assisting with password resets to keep operations running efficiently.
• Capture and maintain digital identification records, including fingerprint scans, when required by testing protocols.
• Complete routine walk-throughs and remain attentive during long periods of monitoring to support a secure exam setting.
• Adjust availability based on testing volume and operational needs, including regular Saturday coverage.
• Assist with additional site or administrative duties as assigned to support the overall success of the test center.

Qualifications:

• 1-2 years of experience in customer service, front desk support, or a similar office-based role.
• Strong interpersonal communication skills with the ability to interact professionally and confidently with candidates and visitors.
• Comfortable using computers and learning site-specific systems, procedures, and security protocols.
• Ability to stay organized, follow detailed processes, and handle sensitive information with discretion.
• Willingness to work onsite in Ann Arbor, Michigan, with scheduling flexibility based on business needs, including Saturdays.
• Ability to lift up to 40 pounds when needed as part of site operations.
• Capable of remaining seated or standing for extended periods and conducting periodic walk-throughs during exam administration.

Compensation

$17.10-$19.80 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.