Medical Receptionist

We are looking for a detail-oriented part-time Medical Receptionist/Office Assistant to join a behavioral health team in Reno, Nevada in a Contract to Permanent role. This position is Monday through Thursday from 9:00AM to 2:00PM and supports daily front-office and administrative operations with a strong focus on insurance coordination, billing support, client record accuracy, and therapist assistance. The ideal candidate brings prior administrative experience in a healthcare setting and can manage multiple documentation and reimbursement tasks with accuracy and professionalism.

Responsibilities:

• Provide administrative support to therapists by managing paperwork, maintaining files, and tracking required documentation.

• Complete provider credentialing and insurance enrollment paperwork for new therapists and maintain submission records.

• Compile billing information for insurance plans, grant programs, external billing partners, and direct pay sources.

• Prepare and send prior authorization requests to insurance carriers in a timely and accurate manner.

• Organize and submit client and account details to billing specialists and contracted reimbursement entities.

• Coordinate with billing contacts to help monitor accounts receivable and resolve outstanding claim issues.

• Maintain ongoing communication with insurance representatives and other reimbursement partners regarding coverage, claims, and account status.

• Verify client insurance eligibility, track scheduled sessions, and monitor required treatment plan updates.

• Answer phone and communicate with client and provide accurate information about services.

Qualifications:

• At least 1 year of administrative experience, preferably in a medical or behavioral health setting.

• High school diploma or equivalent required.

• Experience with Medicare and EHR systems

• Working knowledge of medical billing processes and insurance-related documentation.

• Experience supporting behavioral health services, Nevada Medicaid, and private insurance plans.

• Proficiency with Excel, PDF/document software, Windows File Explorer, and insurance portals.

• Ability to manage records accurately while handling multiple deadlines and follow-up tasks.

• Knowledge of myBestPractice (MyBP) is a bonus but not required.

• Strong communication skills for coordinating with patients, therapists, insurers, and billing partners.

Compensation

About Us

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