Patient Service Rep

We are seeking a customer-focused Patient Service Representative to support a busy medical practice. This role is responsible for patient scheduling, registration, insurance verification, authorizations, and delivering an exceptional patient experience. This position will start immediately and has the potential to become a permanent opportunity for the right candidate.

Experience using EPIC is highly preferred.

Responsibilities

Answer patient calls and schedule, reschedule, and confirm appointments.
Manage patient check-in/check-out, including collecting copays, insurance information, referrals, and required documentation.
Verify demographics, insurance eligibility, benefits, and obtain prior authorizations.
Update patient records accurately within the EMR system.
Communicate wait times and patient flow updates.
Maintain HIPAA compliance and patient confidentiality.
Provide outstanding customer service and resolve patient concerns professionally.

Qualifications

Previous medical office, patient scheduling, registration, or healthcare customer service experience preferred.
Experience with insurance verification, referrals, and authorizations strongly preferred.
Familiarity with EMR/EHR systems.
Strong communication, organizational, and multitasking skills.

Schedule

One late shift per week: 12:00 PM – 8:30 PM
Three additional shifts between 7:45 AM – 5:30 PM
Rotating Saturday coverage every 4 weeks: 8:00 AM – 12:00 PM
Adjusted weekday hours during Saturday rotation to maintain a 40-hour workweek.
Schedules are posted two weeks in advance.

Sample Schedule:

Monday: 7:45 AM – 4:15 PM
Tuesday: 8:00 AM – 4:30 PM
Wednesday: 12:00 PM – 8:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 7:45 AM – 4:15 PM

Please call the Trevose office of Robert Half at 215-244-1551 for immediate consideration. Thank you!

Qualifications:

• Prior experience in a medical office, healthcare front desk, patient access, or customer service setting is preferred.
• Strong working knowledge of appointment scheduling, patient registration, and general administrative support in a clinical environment.
• Experience verifying insurance coverage, processing referrals, and obtaining authorizations is strongly preferred.
• Familiarity with electronic medical record systems is required, and experience with Epic or similar platforms is highly valued.
• Ability to communicate clearly with patients, staff, and providers while managing multiple tasks in a busy setting.
• Strong attention to detail and accuracy when handling patient demographics, documentation, and benefit-related information.
• Understanding of patient confidentiality expectations and healthcare compliance standards, including HIPAA, is preferred.

Compensation

Based on experience

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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