Help Desk/Desktop Support Analyst

We are looking for an experienced Help Desk/Desktop Support Analyst to deliver hands-on technical support for a dynamic organization in Dallas, Texas. This position is best suited for someone who works confidently with minimal oversight, provides dependable end-user assistance, and can manage a broad range of desktop and identity-related issues across Windows and Microsoft 365 environments. The ideal candidate brings strong troubleshooting ability, clear communication skills, and a practical approach to resolving technical problems from initial report through final resolution.

Responsibilities:
• Deliver day-to-day support for desktops, laptops, and end users across multiple departments, ensuring timely resolution of technical issues.
• Administer user access by creating, updating, and removing accounts in Active Directory and Microsoft Entra ID, including password assistance and security group changes.
• Provide support for Microsoft 365 tools and multi-factor authentication, helping users with sign-in problems, enrollment steps, and general application use.
• Prepare and deploy Windows-based devices by imaging, configuring, and setting up workstations in a Dell hardware environment.
• Diagnose and resolve problems involving hardware, software, printers, wireless connectivity, network access, and other common workplace technologies.
• Install, configure, and maintain business applications used throughout the organization, ensuring reliable functionality for end users.
• Investigate recurring support issues to identify underlying causes and implement lasting solutions rather than short-term workarounds.
• Maintain accurate service records by documenting troubleshooting activities, updating ticket details, and following incidents through completion.
• Support conference room technology, audio/visual equipment, and peripheral devices to keep meetings and shared spaces fully operational.
• Contribute to the improvement of IT support practices by refining documentation, recommending process enhancements, and strengthening operational procedures.

Qualifications:

• At least 5 years of hands-on experience in desktop support, help desk support, or a similar IT support role.
• Strong working knowledge of Windows 10 and Windows 11 in an enterprise setting.
• Experience managing user accounts and permissions within Active Directory and Microsoft Entra ID.
• Practical expertise supporting Microsoft 365 applications and resolving common end-user issues.
• Ability to image, configure, and deploy Windows workstations and laptops.
• Familiarity with Dell desktop and laptop systems and related hardware troubleshooting.
• Demonstrated success diagnosing and resolving technical problems independently in a fast-moving, multi-user environment.
• Strong communication, customer service, and documentation skills, with the ability to travel locally when needed and maintain a valid driver's license.

Compensation

$70,000.00-$80,000.00 Yearly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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