Customer Service Representative

Do you enjoy helping people, solving problems, and creating great customer experiences? We are seeking a Customer Service Representative to join a growing team supporting members and policyholders within the insurance industry.

This contract opportunity is perfect for someone who thrives in a fast-paced environment and enjoys assisting customers over the phone. In this role, you'll answer questions related to insurance coverage, benefits, billing, claims, and account activity while providing exceptional service and support.

What You'll Be Doing:

✅ Handle inbound calls from policyholders, members, and provider offices

✅ Assist with questions regarding coverage, benefits, billing, payments, and claims

✅ Accurately update customer records and document interactions in company systems

✅ Conduct outbound follow-up calls as needed to resolve issues and service requests

✅ Deliver a positive customer experience while maintaining quality and accuracy standards

✅ Work with members from a variety of professional organizations and associations

Ready for your next opportunity? If you're looking to continue your customer service journey, apply today through the Robert Half website or call 515-706-4974 and mention this is a contract opportunity through Robert Half supporting a company in the insurance industry. We look forward to connecting with you!

Qualifications:

What We're Looking For:

✔ Prior customer service or call center experience

✔ Strong communication and problem-solving skills

✔ Ability to manage multiple systems and tasks simultaneously

✔ Attention to detail and accurate data entry skills

✔ Experience with inbound/outbound calls preferred

✔ A positive attitude and passion for helping others

Ready for your next opportunity? If you're looking to continue your customer service journey, apply today through the Robert Half website or call 515-706-4974 and mention this is a contract opportunity through Robert Half supporting a company in the insurance industry. We look forward to connecting with you!

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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