Call Center Representative

A growing organization in the Lehigh Valley is seeking a Call Center Representative to join its customer support team. This role is ideal for someone who enjoys helping others, solving problems, and providing exceptional customer service over the phone.

Unlike traditional call center environments that focus heavily on outbound sales, the majority of calls in this position are inbound, assisting customers with questions, account inquiries, service requests, and issue resolution.

Key Responsibilities

• Answer a high volume of inbound customer calls in a professional and friendly manner
• Assist customers with account information, service inquiries, and general questions
• Research and resolve customer concerns while providing timely follow-up as needed
• Accurately document interactions and update customer records within company systems
• Escalate complex issues to the appropriate departments when necessary
• Maintain a positive customer experience with every interaction
• Meet established quality, productivity, and attendance expectations

Qualifications:

Qualifications

• Previous customer service, call center, administrative, or related experience preferred
• Strong verbal and written communication skills
• Comfortable navigating multiple computer systems while speaking with customers
• Excellent problem-solving and conflict-resolution abilities
• Ability to remain professional and empathetic in a fast-paced environment

If you enjoy helping customers and thrive in a fast-paced environment, we'd love to hear from you. Apply today to learn more about this exciting opportunity!

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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