Customer Service Representative

We are looking for a Customer Service Representative to support daily operations at our ambulatory clinic in Seattle, Washington. This Long-term Contract position is ideal for someone who enjoys creating a welcoming experience for patients while keeping appointments, communication, and front-office tasks running smoothly. The person in this role will serve as a key point of contact for patients and staff, balancing attentive service with strong organization in a fast-paced clinical environment.

Responsibilities:
• Respond to inbound patient calls professionally, provide clear information, and direct inquiries to the appropriate clinic resources.
• Coordinate appointment scheduling, update calendars, and help maintain an efficient daily flow for providers and patients.
• Welcome patients upon arrival, assist with intake activities, and prepare them for clinic visits in a courteous and timely manner.
• Handle order entry and administrative documentation accurately while supporting routine front-desk and customer service functions.
• Communicate test-related updates to patients as directed and address questions or concerns with empathy and professionalism.
• Process payments and other revenue-related transactions while maintaining accuracy and confidentiality.
• Use clinic communication tools to support timely coordination, patient safety, and effective collaboration across teams.
• Work closely with administrative and clinical staff to resolve service issues and contribute to a positive patient experience.

Qualifications:

• High school diploma or equivalent required.
• At least six months of experience in customer service or a medical office setting, or an associate degree.
• Strong verbal and interpersonal communication skills with a detail-oriented and approachable manner.
• Excellent organizational skills with the ability to manage multiple priorities accurately.
• Ability to work independently and make sound decisions with limited supervision.
• Comfortable responding to questions from patients, physicians, managers, and clinic staff in a clear and effective way.
• Positive attitude and commitment to delivering high-quality service in a team-oriented environment.
• Familiarity with medical terminology is preferred.

Compensation

$23.75-$27.50 Hourly

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