Call Center Specialist

We are looking for a Call Center Specialist to support customers with a wide range of banking-related inquiries in Charlottesville, Virginia. This Contract position focuses on delivering accurate, timely assistance over the phone while helping clients manage accounts, payments, transfers, and other everyday banking needs. The ideal candidate brings a service-driven approach, strong communication skills, and the ability to navigate collection-related conversations with professionalism and care.

Responsibilities:
• Respond to inbound customer calls regarding account balances, transaction activity, and general banking questions with a high level of accuracy and professionalism.
• Assist clients with payment processing, fund transfers, and other routine banking transactions while following established procedures and controls.
• Support customers who need to open new accounts, request replacement or new cards, and place check orders through the appropriate banking channels.
• Handle collection-related interactions by discussing past-due accounts, explaining payment options, and documenting customer commitments clearly.
• Review account information carefully to provide complete and accurate details while maintaining confidentiality and compliance standards.
• Resolve service issues efficiently by identifying customer needs, clarifying next steps, and escalating complex matters when necessary.
• Maintain detailed records of customer conversations, account updates, and transaction activities in internal systems.
• Contribute to a fast-paced call center environment by managing call volume effectively and delivering a consistent customer experience.

Qualifications:

• Previous experience in a call center, customer support, or banking operations role.
• Background in consumer or commercial collections, billing follow-up, or credit-related account support is preferred.
• Familiarity with banking services such as payments, transfers, account maintenance, and electronic banking transactions.
• Strong verbal communication skills with the ability to explain account details clearly and professionally.
• Ability to manage sensitive customer interactions with patience, accuracy, and sound judgment.
• Comfortable using multiple systems to review account information, document activity, and complete service requests.
• High attention to detail and ability to follow procedures in a regulated financial environment.

Compensation

$20.00-$21.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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