Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical assistance for end users in Jamaica, New York. This Long-term Contract position focuses on delivering responsive support across desktop systems, user accounts, productivity tools, and common hardware issues. The ideal candidate will combine strong troubleshooting skills with a service-oriented approach to ensure employees receive timely and effective technical help.

Responsibilities:
• Manage incoming support requests by logging issues accurately, maintaining ticket records, and escalating unresolved problems to the appropriate teams.
• Provide hands-on and remote support for Windows 10 and Windows 11 devices, resolving system performance and usability concerns.
• Assist users with Microsoft 365 applications such as Outlook and Teams, including access issues, configuration questions, and basic functionality support.
• Perform routine Active Directory tasks, including password changes, account unlocks, and other entry-level user account administration.
• Diagnose and resolve technical problems involving desktops, laptops, printers, peripherals, installed software, and network connectivity.
• Install approved applications and updates while ensuring end-user systems remain compliant with support standards.
• Deliver clear, detail-oriented assistance to employees with different levels of technical familiarity, maintaining a positive support experience.

Qualifications:

• Experience supporting users in a service desk or help desk environment with consistent ticket documentation and follow-up.
• Working knowledge of Microsoft Windows, including hands-on support for Windows 10 and Windows 11 workstations.
• Familiarity with Active Directory for password resets, account unlocking, and basic account maintenance.
• Ability to troubleshoot common hardware, software, printer, peripheral, and connectivity issues independently.
• Experience assisting users with Microsoft 365 tools, especially Outlook and Teams.
• Strong customer service skills with the ability to communicate technical information clearly to non-technical users.
• Comfortable providing both remote support and on-site desktop assistance as needed.

Compensation

$19.79-$24.00 Hourly

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.