Customer Service Manager

Customer Relations Manager

Position Overview:

The Customer Relations Manager will oversee customer service and relationship management activities, ensuring a high level of customer satisfaction and a positive overall customer experience. This individual will manage customer inquiries and escalations, maintain accurate customer records, and work closely with internal teams to resolve issues and improve processes.

Key Responsibilities:

• Manage day-to-day customer relations and service activities while ensuring a high level of customer satisfaction.
• Oversee customer inquiries, concerns, and escalations, ensuring timely and effective resolution.
• Maintain accurate customer information and activity within the CRM system.
• Utilize CRM data to monitor customer trends and identify opportunities for process and service improvements.
• Work closely with sales, operations, and other internal departments to resolve customer issues.
• Prepare and analyze customer service reports and performance metrics.
• Use NetSuite to access and manage customer and order-related information.
• Utilize Excel for reporting, data analysis, tracking, and maintaining customer service metrics.
• Help develop and improve customer relations processes and procedures.
• Provide leadership, guidance, and support to the customer service team.

Qualifications:

Qualifications:

• Customer service, customer relations, or account management experience, preferably in a leadership or management capacity.
• Strong CRM experience and ability to manage customer data and workflows.
• Hands-on NetSuite experience is required.
• Strong Excel skills are required.
• Excellent communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and a customer-focused mindset.

Compensation

About Us

TalentMatch^®

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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