IT Field Services Tech

We are looking for an IT Field Services Tech to provide on-site technical support for a wide range of end-user and network-connected technologies in Bellaire, Texas. This Long-term Contract position plays a key role in keeping workplace systems reliable, secure, and fully functional while supporting both daily operations and user productivity. The ideal candidate will work closely with internal teams and external partners to resolve issues, perform installations, and uphold strong service standards across multiple technology environments.

Responsibilities:
• Deliver hands-on support for desktops, software applications, mobile devices, telecom tools, patient entertainment systems, and other connected equipment across assigned locations.
• Diagnose technical problems, complete repairs, and restore service quickly to minimize disruption for end users and operational teams.
• Install, configure, test, and maintain hardware and software solutions used in clinical, security, engineering, and biomedical settings.
• Coordinate with vendors and cross-functional stakeholders to address incidents, schedule service activities, and support equipment deployments.
• Monitor ticket queues and respond within established service expectations while providing clear updates to users throughout the support process.
• Apply cybersecurity and data privacy practices when handling devices, files, user access, and system-related information.
• Maintain accurate documentation of service activities, asset details, troubleshooting steps, and resolution outcomes.
• Support network-enabled technologies by identifying connectivity issues and working with appropriate teams to resolve performance concerns.

Qualifications:

• Experience providing field or desktop support for a diverse range of end-user devices and enterprise technology environments.
• Working knowledge of cybersecurity principles, data privacy practices, and database security concepts in day-to-day IT support.
• Ability to troubleshoot hardware, software, telecom, and network-connected equipment in a fast-paced operational setting.
• Familiarity with security governance standards and following established IT policies and service procedures.
• Strong customer service skills with the ability to communicate technical information clearly to non-technical users.
• Proven ability to manage multiple support requests, prioritize tasks effectively, and meet service level targets.
• Comfortable maintaining accurate records related to incidents, equipment, system changes, and computer files.

Compensation

$33.25-$38.50 Hourly

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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