Help Desk Analyst
Responsibilities:
• Deliver day-to-day technical support for employees, resolving issues related to desktops, laptops, mobile devices, account access, and common workplace applications.
• Administer user accounts and access within Microsoft 365 and Google Workspace, including password support, permissions updates, and identity-related troubleshooting.
• Provide hands-on onsite assistance such as workstation deployments, device setup for new hires, printer installation, cable organization, and office equipment relocations.
• Support Windows 11, macOS, and iOS environments by diagnosing user issues, restoring functionality, and guiding users through effective solutions.
• Troubleshoot network-related problems by assisting with IP configuration, wireless connectivity, outage investigation, and light voice or data cabling tasks.
• Maintain and support endpoint management and identity services, including Entra ID, hybrid Active Directory, Intune, and device enrollment activities.
• Assist with endpoint security operations by monitoring device health, reviewing security logs, running malware scans, and escalating concerns when suspicious activity is identified.
• Contribute to light server and infrastructure administration tasks as needed while documenting issues, resolutions, and support activity through service desk processes.
Qualifications:
• At least 3 years of experience in help desk, desktop support, or a similar end-user support role.• Practical experience supporting Windows 11, macOS, and iOS devices in a business environment.
• Working knowledge of Microsoft 365, Google Workspace, Active Directory, Microsoft Entra ID, and hybrid identity administration.
• Familiarity with endpoint management and security tools such as Intune, Jamf Pro, MFA solutions, and endpoint detection or monitoring platforms.
• Ability to troubleshoot connectivity issues involving IP addressing, Wi-Fi access, and general network performance.
• Strong customer service skills with the ability to communicate clearly, professionally, and patiently with users at different technical levels.
• Reliable transportation to perform onsite support and field-related tasks as required.
• Experience handling service desk tickets, documenting resolutions, and managing multiple support requests efficiently.
Compensation
$38.00-$44.00 HourlyAbout Us
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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