Accounting Customer Service

We are looking for a detail-oriented Accounting Customer Service specialist to join a hybrid team supporting accounting operations in Birmingham, Alabama. This Contract to possible permanent opportunity is ideal for someone who can confidently assist customers with billing-related questions while managing a fast-paced workload tied to accounts payable and accounts receivable activity. The role combines service-focused communication with hands-on accounting support, offering the chance to contribute to an expanding team within the commercial insurance industry.

Responsibilities:

• Respond to incoming customer inquiries related to accounting matters, providing clear and effective support by phone and email.

• Assist with questions involving accounts payable and accounts receivable, helping resolve routine billing and payment concerns.

• Review invoices, gather supporting information, and follow up on discrepancies to ensure issues are addressed accurately and promptly.

• Manage a high volume of requests and tasks while maintaining strong attention to detail and timely follow-through.

• Document interactions and track open items through designated systems, ensuring proper visibility and resolution of accounting-related cases.

• Use spreadsheets and internal software tools to research account information and support day-to-day financial service activities.

• Collaborate with the accounting support team to help balance service demands and shifting operational priorities.

Qualifications:

• Experience handling customer service responsibilities in an accounting, billing, or financial support environment.

• Working knowledge of accounts payable and accounts receivable processes.

• Strong verbal and written communication skills with the ability to explain financial information clearly.

• Comfortable working in a fast-paced, high-volume setting while staying organized and accurate.

• Experience using accounting or enterprise software systems, ticketing platforms, or related business applications.

Compensation

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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