Customer Service Representative
About the Company
The organization is a boutique importing company that has served customers for over 15 years. The company imports specialized consumable products for customers in the science, technology, electronics, pharmaceutical, and biotech sectors. With a small, collaborative team, the organization manages the import process from overseas suppliers through final delivery to customers across the U.S.
Position Overview
We are seeking a detail-oriented and customer-focused Customer Service Representative to support order processing, customer communication, and daily operational coordination. This role is ideal for someone who enjoys a fast-paced environment, learns new processes quickly, and is comfortable working across customers, vendors, and warehouse operations
.
This is a part-time remote contract opportunity with the potential for extension and possible longer-term opportunities based on business needs and performance.
Key Responsibilities
- Process and enter customer orders received via email.
- Serve as the primary point of contact for customer inquiries related to orders, shipments, and backorders.
- Coordinate with warehouse staff to support timely and accurate order fulfillment.
- Monitor open orders, backorders, and shipment updates. .
- Assist with logistics coordination and trucking arrangements as needed.
- Maintain accurate order records, tracking logs, and reporting.
- Communicate professionally with customers, vendors, and internal team members.
- Support day-to-day customer service and order operations in a collaborative small-team environment.
Required Qualifications
- Previous experience in customer service, customer support, order entry, or order processing.
- Strong written and verbal communication skills.
- Strong attention to detail and organizational skills.
- Ability to learn new systems and processes quickly.
- Proficiency with Microsoft Outlook, Excel, and Word.
- Experience using Google Sheets.
- Ability to work independently in a remote environment.
- Preferred Qualifications
- Experience in logistics, shipping, supply chain, import/export, or distribution.
- Experience supporting warehouse-related order fulfillment processes.
- They use QuickBooks. Relevant Experience is a plus but not required
Qualifications:
Required Qualifications
- Previous experience in customer service, customer support, order entry, or order processing.
- Strong written and verbal communication skills.
- Strong attention to detail and organizational skills.
- Ability to learn new systems and processes quickly.
- Proficiency with Microsoft Outlook, Excel, and Word.
- Experience using Google Sheets.
- Ability to work independently in a remote environment.
- Preferred Qualifications
- Experience in logistics, shipping, supply chain, import/export, or distribution.
- Experience supporting warehouse-related order fulfillment processes.
- They use QuickBooks. Relevant Experience is a plus but not required
Compensation
$20.00-$20.50 HourlyAbout Us
TalentMatch®
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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