Assistant Director, International Operations

The University of Central Missouri is an equal employment opportunity employer


Salary $60,000.00 Annually
Location UCMO - Warrensburg, MO
Job Number 997630
Division Center of Global Education
CategoryHigher Education

Description

The Assistant Director of International Operations, housed with the Center for Global Education, is responsible for the seamless execution of day-to-day administrative, logistical, and operational functions of an international joint institute. Students enrolled in the joint institute will earn their entire four-year degree located in another country, making this role a vital operational bridge.

The assistant director acts as the central liaison between university faculty, administrative and academic departments, and the leadership teams located at both institutions. This position requires strong project management skills, cross-cultural understanding, and the ability to travel internationally to facilitate program reviews, faculty transitions, and key institution milestones. The working location is located in Warrensburg, Missouri, but international travel is required.

Examples of Duties

Coordination & Communication - 25%

• Serve as the central hub connecting all the moving parts of the international partnership.
• Act as the main day-to-day point of contact between UCM, UCM's service provider, and the partner institution's international office.
• Facilitate regular communication, schedule cross-time zone committee meetings, and manage agendas.
• Represent the office in meetings with campus departments on matters related to the joint institute.
• Monitor operational timelines and deadlines across both campuses to ensure compliance with academic calendars.

Student and Faculty Success & Program Management - 25%

• Provide indirect support to ensure international students thrive academically and socially during their enrollment in the joint institute.
• Assist in communications with students enrolled in the joint institute.
• Coordinates with internal and external entities to facilitate international student requests, as needed.
• Assist in the management of efforts between various on-campus entities (such as the Registrar, International Admissions, Office of Technology, and English Language Institute) to develop and maintain programs, services, and record-keeping.
• Assists with planning and implementing student and faculty support through our Learning Management System.
• Organize and deliver operational orientations for UCM or globally recruited faculty regarding teaching expectations, local IT infrastructure (VPNs, LMS access), and cultural norms.

Data Integrity, Systems, & Academic Records - 25%

• Ensure the secure flow of academic records, enrollment data, and grades between the US and Chinese institutions.
• Serve as the point of contact for gathering details needed to correct Slate, Banner, Testing Services, or other application-related issues; communicate system issues to the CRM manager.
• Engage in UCM systems (Brightspace, Slate, Banner, etc.) training to help with updates and improvements, and periodically assist the Director and Vice Provost with the review and assessment of student workflows, response times, and process improvements.

Compliance and Program Administration - 15%

• Support leadership in preparing materials for program audits and US regional accreditation reviews.
• Assist with tracking and reconciling the institute's US-side operational budget and vendor payments.
• Manage expense reports and travel reconciliations for faculty and staff traveling on behalf of the Joint Institute.
• Maintain a centralized digital location for all documentation of institutional agreements, protocols, and operational workflows.
• Assist in developing new policies and procedures for the institute, as needed.
• Assist leadership with various administrative tasks such as interviewing, training, and serving as a mentor for new faculty or staff.
• Assist with the preparation of reports on the Joint Institute.

Hosting Foreign Delegations or Visiting Scholars - 10%

• Develop and manage itineraries for visiting foreign delegations or visiting scholars.
• Make on-campus arrangements for foreign delegations or visiting scholars, including housing, insurance, office space (if needed), and welcome gifts.
• Provide event planning for welcome or farewell receptions and MOU signings.

Requires periodic international travel to Guangzhou, China, including potentially extended stays (1-2 weeks per trip) during peak operational periods.

General Operations: Perform other duties as assigned.

Typical Qualifications

Education

• Bachelor's Degree Required

Experience

• Three years of professional experience in project coordination, operations, or international program management, preferably in higher education required.
• Strong cross-cultural management experience preferred.
• Experience traveling abroad, preferably work-related, and within higher education is preferred.
• High level of autonomy, adaptability, and the ability to work flexible hours to accommodate the time differences between campuses is preferred.
• Bilingual and/or ESL training is preferred.

Supplemental Information

Current or previous member of NAFSA: Association of International Educators preferred

Special Instructions:

Full-time staff & 12-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.

9-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.

Part-time benefits-eligible positions: Benefits include generous education assistance for the employee.

Temporary, adjunct, student employment, or graduate assistant positions: Benefits are not included.

Completed UCM online application for employment required. Incomplete applications will not be considered.

A review will begin immediately and continue until filled unless indicated otherwise.

NOTE: A background check is required for the selected candidate of all staff, faculty, adjunct, and temporary positions and any job offer is contingent on the results of this check. Student employees and graduate assistants do not require a background check to be conducted prior to employment.

The University of Central Missouri is an Equal Opportunity Employer.


Benefits

Our faculty and staff are the university's most valuable asset, and our goal is to provide a robust Total Rewards Program designed to help them maintain a happy, healthy, and productive lifestyle.

Highlights from UCM's total rewards package for full-time employees include:

• 32% (staff) and 6% (faculty) defined retirement contribution, paid by the university;
• Voluntary Tax-Sheltered Annuity (TSA) programs (403(b) and 457(b)) that allow eligible employees to make additional pre-tax contributions to a retirement plan;
• Employees can earn up to full tuition (15 credit hours) for themselves per academic year. Full-time employees are also eligible for up to $175 towards non-credit courses each fiscal year. Employees can earn up to full tuition for their dependents;
• Comprehensive medical, dental, and vision plans that begin on the first of the month following your date of hire. Basic dental and vision insurance paid at 100% by the university;
• Available Health and Dependent Flexible Spending Accounts;
• University-paid basic life insurance (including accidental death and dismemberment) and short-term and long-term disability insurance coverage;
• Generous leave accruals that begin accruing on your start date, plus 14 paid holidays per year.
• The UCM Childcare Center on the Warrensburg campus can provide faculty, staff, and students quality care for their children ages six weeks to 10 years.
• The Student Recreation and Wellness Center (SRWC) is free for all employees and is located on the Warrensburg campus.
• An Employee Assistance Program is available to all employees and their immediate family members to help assist with personal challenges you may face in your daily life;
• UCM offers an Employee Discount Program through Working Advantage.

To learn more about the wonderful benefits available as a University of Central Missouri employee, visit our !

01

Will you now or in the future require employer sponsorship to acquire or maintain U.S. work authorization? This would include items such as OPT, CPT, H-1B, or employer-sponsored permanent residency.

• Yes
• No

02

Which statement below best describes the highest level of education you have completed?

• High school graduate, diploma or the equivalent (GED)
• Associate degree
• Bachelor's degree
• Master's degree
• Professional degree
• Doctorate degree

03

How many years of professional experience in project coordination, operations, or international program management do you currently have?

• No experience.
• Less than 1 year of experience.
• More than 1 year, but less than 2 years of experience.
• More than 2 years, but less than 3 years of experience.
• More than 3 years, but less than 4 years of experience.
• More than 4 years, but less than 5 years of experience.
• More than 5 years of experience.

04

Please explain your experience with a professional project coordination, operations, or international program management in great detail.

05

Do you understand that this position requires periodic international travel to Guangzhou, China, including potentially extended stays (1-2 weeks per trip) during peak operational periods?

• Yes
• No

06

Do you understand that accepting this position requires you to have, or be willing to obtain, a valid passport for international travel?

• Yes
• No

Required Question




Equal employment opportunity, including veterans and individuals with disabilities.

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