HSC Office and Admin Wrkr

Position Description

A non-recurring job having an appointment for less than four and one-half months with a nature of work consistent with that found in an office or administrative environment.

Department

Central Call Center Ode

Major/Essential Functions

• Answers incoming patient calls promptly and professionally, providing exceptional patient service.
  • assesses needs
  • schedule appointments
  • document messages
  • route calls appropriately
• Creates and maintains accurate patient charts
  • updates demographic
  • insurance information
  • ensures timely documentation within the EMR system
• Verifies insurance eligibility through third-party websites and company systems
• Coordinates scheduling and communicates effectively with front-end staff and clinical teams to support efficient patient flow
• Maintains patient confidentiality and adheres to HIPAA regulations, privacy standards, and company policies when handling patient information
• Follows call center guidelines, matrix requirements, policies, and procedures while maintaining a high level of professionalism

Occasional Duties

Other Duties as assigned

Required Qualifications

• High school diploma or GED
• 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Preferred Qualifications

• Bilingual English/Spanish
• Previous call center experience
• Experience in a healthcare or patient-facing environment

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.