District Manager, West Houston

The District Manager (DM) is accountable for the overall performance of multiple-store locations and businesses (Retail, Rental, Custom and Tailoring) and is expected to build high-performing store teams in partnership with the Store Managers. This position requires a strong ability to plan strategically while achieving optimal results and creating a culture of inclusion with a focus on creating a Legendary customer experience. This position is based in Houston and reports directly to the Regional Manager.

To be successful in this role individual needs to excel in the following categories.  

- Leadership

- Performance

- Workplace

- Operational Excellence 

- Customer Experience. 

Leadership: 

• Sets clear expectations for store leadership and holds teams accountable to drive results. 

• Models company values and leads by example as an active coach. 

• Communicates priorities and business-driving information effectively to ensure store leadership is aligned and equipped to maximize opportunities.

• Demonstrates consistent communications with district team to ensure alignment between the stores and company expectations. 

• Provides strategic oversight and guides teams to identify, recommend and implement changes to improve productivity.

• Partners, influences, and builds confidence with internal and external stakeholders. 

• Aspires to advance and invests in personal growth.

• Achieves district business plans, including sales, profitability, and other financial measurements. 

• Analyzes key metrics to ensure established goals are met and trains store managers to use store reporting to evaluate business performance.  

• Develops and implements district/ region strategy to maximize sales and drive consistent performance results across all stores in the region.

• Evaluates store schedules to ensure proper planning to execute initiatives, store tasks and maintain proper sales coverage to provide a legendary customer service experience.

• Presents opportunities with fact-based information and recommendations for solutions or support needed.

• Manages store and district budgets effectively. 

• Understands the demographics of the market to provide insights on real estate and traffic trends.

• Conducts competitive market visits or research to create fact-based analysis.

• Leads store teams to manage local marketing events and business outreach opportunities. 

• Identifies underperforming stores and develops a business plan to address effectively.

• Conducts effective and efficient store visits to ensure stores are customer-ready, meeting operational expectations and creating an inclusive work environment. 

• Prioritizes work schedule and store visits based on store performance.

• Ensures store managers are efficient at using all tools to sustain operationally sound stores.

• Stays informed on corporate communication, directives, initiatives, and policies/procedures.

• Implements in-store programs and best practices to increase efficiencies in sales, service, and operations.

• Creates an engaged and inclusive environment where opinions and contributions are recognized and valued. 

• Makes employment decisions and/or recommendations to sustain high performing and diverse store teams.

• Supports a culture of learning and development, ensuring training tools are leveraged to on-board new employees and develop high potential talent.  

• Creates a steady pipeline of internal and external talent at all levels through recruitment and succession planning.

• Ensures stores are trained on the company service model and are creating a legendary customer experience. 

• Leads store teams to exceed customer expectations in all interactions and are achieving a high Net Promoter Score (NPS).

• Leverages customer feedback to take appropriate actions and prevent or resolve customer concerns. 

• Evaluates stores to confirm stores are visually set to brand standards and executing marketing initiatives per company direction.

• Bachelor's Degree preferred or equivalent experience. 

• Minimum 2 years of experience successfully leading, managing, and developing retail teams or equivalent experience.

• Must have strong decision-making and problem-solving skills.

• Strong quantitative and analytical skills with a deep understanding of site analytics, sales and financial data.

• Creative, and business savvy individual who demonstrates good judgement.

• Self-motivated, results oriented, strategic thinker.

• Strong organizational, leadership skills with the ability to multi-task in a fast-paced and dynamic environment.

• Excellent written and verbal communication skills, with the ability to actively listen and effectively communicate with all levels, both internal and external.

• Strong interpersonal skills, including the ability to easily engage others in positive dialogue one-on-one or in a group setting, and at different levels.                   

• Skilled at prioritizing duties, working under time constraints, handling multiple tasks, and working independently while remaining flexible to changing priorities and assignments

• Proven ability to develop staff members into high performing individuals and team members by providing training and development

• Experience building organizations with strong teams and truly committed staff – evidenced by employee retention and engagement.

• Proficient in technology systems, applications, Microsoft Office and video conferencing. 

• Travel is required.