Customer Service Representative

We are looking for a dependable Customer Service Representative to support customers and help ensure a high standard of service for the local community. This contract opportunity with potential for a permanent position is ideal for someone who thrives in a fast-paced environment, communicates clearly, and takes pride in resolving issues with professionalism and care. In this role, you will assist customers with service-related requests, account updates, and billing questions while working closely with internal teams to deliver timely solutions.

Responsibilities:
• Manage incoming customer interactions by phone and accurately complete requests related to starting, stopping, or modifying service.
• Process customer payments, maintain account records, and investigate billing concerns to provide clear and accurate information.
• Respond to questions and complaints with professionalism, identifying practical solutions that balance customer needs, safety, and service quality.
• Coordinate with colleagues across departments to clarify service needs and support efficient issue resolution.
• Perform order entry tasks with attention to detail to ensure customer information and service changes are recorded correctly.
• Handle a high volume of inbound calls while maintaining a courteous, responsive, and customer-focused approach.

Qualifications:

• At least 2 years of experience in a high-volume customer service or call center environment.
• Background in handling inbound customer calls and completing order entry accurately.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong verbal and written communication skills with the ability to explain information clearly.
• Ability to manage multiple customer requests efficiently in a fast-paced setting.
• Proven skill in resolving customer concerns with professionalism and sound judgment.

Compensation

$21.50-$21.50 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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