Customer Experience Specialist

We are looking for a Customer Service Relations Specialist to support customer accounts from order intake through delivery while building strong, dependable client relationships. This Long-term Contract position is based in Indianapolis, Indiana, and is ideal for someone who can balance customer communication, order accuracy, and cross-functional coordination in a fast-paced manufacturing setting. The role works closely with sales, production, and shipping teams to help ensure customer needs are addressed promptly and deliveries stay on schedule.

Responsibilities:

• Manage a portfolio of customer accounts ranging from straightforward to highly complex, providing responsive day-to-day support.

• Receive and enter customer orders from clients and account managers with a high level of accuracy and urgency.

• Keep customers informed by addressing questions related to order progress, pricing requests, revisions, confirmations, and service concerns.

• Process purchase orders, apply account adjustments or credits when needed, and maintain accurate customer records.

• Partner with manufacturing and shipping teams to help meet delivery commitments and resolve order-related issues.

• Use company systems and internal tools to track orders, update account information, and support operational workflows.

• Investigate and respond to customer complaints or service challenges in a thorough and solution-focused manner.

Qualifications:

• High school diploma or equivalent.
• At least 5 years of customer service or customer relations experience.
• Prior experience in a manufacturing environment is preferred.
• Comfortable with computer-based order entry, email communication, and working across multiple browser windows or systems.
• Strong written and verbal communication skills with the ability to interact professionally with customers and internal teams.
• Demonstrated ability to stay organized, manage details carefully, and handle multiple priorities effectively.
• Customer-focused approach with sound judgment, resilience, and a proactive work style.

Compensation

$22.80-$26.40 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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