Customer Service Representative

We are looking for a Customer Service Representative to support daily front-counter operations for a Long-term Contract position in Syracuse, New York. This role is ideal for someone who enjoys helping the public, handling administrative tasks with accuracy, and working in a fast-paced service environment. The assignment is expected to continue for approximately 24 months, with a schedule of Monday through Friday, and may be adjusted based on operational needs.

Responsibilities:
• Welcome visitors professionally and create a positive experience for customers upon arrival.
• Review forms and supporting documents to confirm that required information is complete before processing.
• Direct customer flow by monitoring and updating the queue system to keep service moving efficiently.
• Evaluate vision screening outcomes and record qualifying results accurately in the appropriate computer system.
• Provide hands-on assistance to individuals using self-service kiosks and answer basic process-related questions.
• Capture customer photographs for driver's license-related transactions while following established procedures.
• Perform data entry and routine clerical support with close attention to detail and accuracy.
• Help maintain an organized service area while supporting day-to-day office operations as needed.

Qualifications:

• Prior experience in customer service, front-desk support, or administrative assistance is required.
• Strong data entry skills with the ability to handle information accurately and efficiently.
• Comfortable reviewing paperwork and identifying missing or incomplete information.
• Ability to interact courteously with the public and provide clear guidance in a busy office setting.
• Basic computer proficiency and confidence using queue management or similar service tools.
• Ability to manage multiple tasks, stay organized, and maintain professionalism throughout the workday.
• Experience supporting government or public sector offices, including a New York State agency, is preferred.

Compensation

$18.00-$18.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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