Member Services Representative

We are looking for a Member Services Representative to support members with timely, thoughtful assistance and create a consistently positive experience in our LaVergne, Tennessee office. This role is ideal for someone who enjoys solving problems, answering questions, and helping members navigate order-related concerns with professionalism and care. The position also works closely with internal partners and external vendors to keep service levels high and member satisfaction strong.

Responsibilities:
• Respond to member questions across service channels with clear, accurate, and courteous communication.
• Investigate and resolve concerns related to accounts, platform use, and online purchases in a timely manner.
• Assist members with delivery updates, order issues, and follow-up actions needed to bring requests to completion.
• Work with cross-functional teams to remove service barriers and improve the overall member experience.
• Communicate with vendor partners when additional research, coordination, or support is required.
• Support the onboarding of new team members by sharing processes, guidance, and day-to-day best practices.
• Maintain detailed and accurate records of interactions, case updates, and outcomes within customer service systems.
• Contribute to team performance goals by handling assigned tasks efficiently and helping meet response time and satisfaction targets.

Qualifications:

• At least 1 year of customer service experience, preferably in a call center, member support, or e-commerce setting.
• High school diploma required; additional college education or equivalent practical experience is preferred.
• Strong verbal and written communication skills with the ability to manage member concerns professionally.
• Demonstrated problem-solving ability and a service-focused approach to resolving issues.
• Experience using customer service platforms such as ServiceNow, HubSpot, or similar case management tools.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Solid data entry skills with strong attention to accuracy and detail.
• Ability to adapt in a fast-paced, fully in-office environment with a flexible permanent schedule.

Compensation

$40,000.00-$45,000.00 Yearly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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