PC Technician

We are looking for a PC Technician to provide frontline technical support in a Higher Education environment in New York. This contract position focuses on assisting end users with everyday desktop and device issues across both Windows and Mac systems. The ideal candidate will deliver responsive support, help users stay connected and productive, and ensure workstation hardware and software are set up correctly.

Responsibilities:
• Provide first-level desktop support for faculty, staff, and students by troubleshooting common hardware, software, and access-related issues.
• Support users working on both Windows and macOS devices, resolving technical problems in a timely and detail-oriented manner.
• Help end users connect to the wireless network and address basic connectivity concerns affecting their devices.
• Install and configure Microsoft Office applications and other standard productivity tools required for daily use.
• Set up and maintain printing software, ensuring users can download, install, and use printing services successfully.
• Perform account-related support tasks such as password resets and new account setup in accordance with established procedures.
• Assist with computer hardware tasks, including peripheral connections, cable setup, and basic device troubleshooting.
• Work with equipment from various manufacturers to diagnose issues and restore functionality.
• Document support activities and communicate clearly with users regarding issue status, next steps, and resolution.
• Escalate more complex technical problems when necessary while maintaining a high level of customer service.

Qualifications:

• Prior experience providing end-user or desktop support in a detail-focused environment.
• Working knowledge of both Windows and macOS operating systems.
• Familiarity with computer hardware, associated peripherals, and basic troubleshooting techniques.
• Ability to install software, configure user applications, and support printing-related tools.
• Experience assisting with wireless connectivity, password support, and user account setup.
• Hands-on exposure to cable installation and workstation setup tasks.
• Familiarity with Dell systems and Apple devices.
• Strong communication skills and a service-oriented approach to technical support.

Compensation

$25.00-$25.00 Hourly

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