Customer Service Manager
A growing nationwide service-based organization, is seeking a Customer Service Manager to lead and oversee a high-performing team focused on customer service, account management, and operational excellence. This is a great opportunity for a strong leader who thrives in a fast-paced environment and enjoys building processes, developing teams, and driving results. This role is open due to growth and promotion internally.
Job Description
- Lead, coach, and develop the Account Managers to support a high-performance, customer-focused culture
- Oversee strategic accounts to ensure service expectations, customer needs, and contractual obligations are met
- Serve as the point of escalation for complex customer service and account-related issues
- Build strong client relationships through proactive communication and service support
- Monitor team performance metrics, including response times, open work order aging, and service levels
- Support new account rollouts and partner cross-functionally to ensure smooth implementation
- Oversee quoting, work order communication, and account documentation processes
- Partner with the Director on special projects with priority clients
Qualifications
- Associates or Bachelors Degree preferred
- 5+ years of experience in customer service, account management, or related role
- 2+ years of leadership or supervisory experience( you will oversee a small team)
- Experience in a service-based industry such as facilities, mechanical/HVAC, construction, manufacturing or related environments
- Strong communication, organizational, and problem-solving skills
If you are interested in this opportunity and would like to be considered, apply today or email your resume to kelsey.ryan@roberthalf(.com)
Qualifications:
- Associates or Bachelors Degree preferred
- 5+ years of experience in customer service, account management, or related role
- 2+ years of leadership or supervisory experience( you will oversee a small team)
- Experience in a service-based industry such as facilities, mechanical, HVAC, or related environments
- Strong communication, organizational, and problem-solving skills
Compensation
$80,000.00-$100,000.00 YearlyAbout Us
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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