ON-SITE Helpdesk Representative

Location: On-Site

Employment Type: Contract-to-Hire

Department: Information Technology

Reports To: IT Manager

Position Overview

Our client is seeking a customer-focused IT Help Desk Representative to provide on-site technical support for end users across the organization. This role is responsible for troubleshooting hardware, software, network, and account-related issues while delivering exceptional customer service to employees at all levels.

The ideal candidate is a problem solver with strong communication skills, hands-on technical support experience, and the ability to thrive in a fast-paced environment. This is a contract-to-hire opportunity with the potential for permanent employment based on performance and business needs.

Key Responsibilities

End User Support

• Provide first-level technical support for desktop, laptop, mobile device, printer, and peripheral issues.
• Respond to and resolve help desk tickets in a timely and professional manner.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Assist users with password resets, account access, and security-related requests.
• Escalate complex technical issues to appropriate IT teams when necessary.

Desktop & Device Support

• Install, configure, and deploy computers, monitors, printers, and mobile devices.
• Perform workstation setup, equipment moves, and hardware replacements.
• Maintain inventory records for IT hardware and equipment.
• Support software installations, upgrades, and patching activities.

Microsoft & Business Application Support

• Troubleshoot Microsoft Office 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.
• Assist users with VPN connectivity and remote access solutions.
• Support common business applications and provide basic user training when needed.

Customer Service & Documentation

• Deliver outstanding customer service while supporting employees with varying levels of technical expertise.
• Document incidents, service requests, resolutions, and troubleshooting steps within the ticketing system.
• Maintain accurate records of hardware assignments, software licenses, and support activities.
• Contribute to knowledge base articles and end-user documentation.

IT Operations Support

• Assist with onboarding and offboarding activities, including account provisioning and equipment setup.
• Support conference room technology and audio/visual equipment.
• Participate in IT projects, upgrades, and office technology initiatives.
• Follow IT policies, security standards, and established procedures.

Qualifications:

Required Qualifications

• 1-3+ years of Help Desk, Desktop Support, or Technical Support experience.
• Strong knowledge of Windows operating systems and Microsoft Office 365.
• Experience troubleshooting desktop, laptop, printer, and network connectivity issues.
• Familiarity with Active Directory user administration and password management.
• Experience using ticketing systems to manage support requests.
• Strong verbal and written communication skills.
• Ability to prioritize tasks and manage multiple support requests simultaneously.
• Excellent customer service and problem-solving abilities.

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
• Experience supporting Microsoft 365 environments.
• Familiarity with Active Directory, Azure AD, Intune, or Microsoft Endpoint Manager.
• Exposure to basic networking concepts including TCP/IP, DNS, DHCP, and VPNs.
• Experience in a corporate or enterprise IT environment.
• IT certifications such as:
• CompTIA A+
• 
  
• Network+
• Microsoft Fundamentals
• Google IT Support Professional

Technical Environment

• Windows 10/11
• Microsoft 365
• Microsoft Teams
• Active Directory
• Azure AD
• VPN Technologies
• Desktop and Laptop Hardware
• Printers and Peripherals
• Ticketing Systems

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.