Senior Loan Servicing Representative

About this role:

Wells Fargo is seeking a...

In this role, you will:

• Support the performance of less experienced Insurance Analysts and enhance overall team effectiveness
• Review and interpret commercial Property and Liability insurance documents, including Certificates of Insurance (COIs), endorsements, and policies
• Analyze loan documents and compare insurance coverage requirements to ensure compliance with lender and regulatory requirements
• Identify gaps, discrepancies, or non-compliance in insurance coverage and escalate issues appropriately to stakeholders
• Provide operational, documentation, and customer service support related to insurance compliance within loan servicing
• Resolve complex client inquiries related to insurance requirements, coverage, and documentation
• Use independent judgment to evaluate insurance submissions and ensure adherence to federal, state, client, and company policies and procedures
• Analyze trends in exceptions, compliance issues, and process gaps to recommend improvements and enhance operational efficiency
• Provide subject matter expertise on commercial insurance requirements and internal procedures to less experienced team members
• Prepare clear and professional written communications for internal stakeholders and external clients regarding insurance deficiencies and resolutions
• Actively collaborate with loan servicing teams, credit teams, and other internal partners on insurance-related servicing activities
• Participate in team meetings, audits, and training sessions, and provide mentorship and guidance to junior staff
• Contribute ideas and recommendations for improving tools, processes, and workflows within the insurance compliance function

Required Qualifications:

• 2+ years of Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Loan Servicing support, or equivalent demonstrated through one or a combination of the following: work experience, training, education

Desired Qualifications:

Job Expectations:

• • Strong knowledge of Commercial Property & Liability Insurance (non-flood) coverage requirements for commercial loan portfolios

  • Ability to evaluate property coverage adequacy (replacement cost, coinsurance, deductibles, and valuation methods)

  • Proficiency in reviewing General Liability, Property, Umbrella/Excess Liability, and Business Interruption policies

  • Experience interpreting and validating Certificates of Insurance (COIs), policies, binders, and endorsements

  • Understanding of key insurance clauses, including:

    • Additional Insured (ongoing & completed operations)
    • Lender’s Loss Payee / Mortgagee Clause
    • Waiver of Subrogation
    • Primary & Non-Contributory wording
    • Notice of Cancellation / Non-Renewal provisions

  • Ability to interpret loan agreements and insurance covenants to determine non-flood insurance requirements

  • Experience identifying coverage gaps and compliance deficiencies (e.g., insufficient limits, missing endorsements, incorrect named insured)

  • Familiarity with insurance renewals tracking and exception management processes

  • Knowledge of hazard/property insurance risks (fire, theft, natural perils excluding flood) and required protections

  • Ability to coordinate with borrowers, brokers, and agents to obtain compliant coverage and resolve deficiencies

  • Experience handling escalations related to non-compliance in insurance coverage

  • Strong understanding of lender and investor insurance guidelines (non-flood)

  • Ability to support and guide team members on non-flood insurance requirements and document review

  • Strong analytical and documentation skills for insurance validation and audit readiness

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.