Customer Service Representative

We are looking for a Customer Service Representative to join a service-focused team on a contract basis with the potential for a permanent position. This position is ideal for someone who enjoys helping customers, managing high-volume communication, and ensuring accurate order handling from start to finish. The role combines phone-based support with administrative coordination, requiring strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Responsibilities:
• Respond to incoming customer calls with professionalism, providing timely assistance and clear information regarding products, services, and order-related questions.
• Enter customer orders accurately into internal systems and verify details to help ensure smooth processing and fulfillment.
• Handle a steady volume of customer interactions across inbound and outbound calls while maintaining a positive and solution-oriented approach.
• Address service concerns, resolve routine issues, and escalate more complex matters when additional support is needed.
• Maintain organized records of customer conversations, requests, and updates to support follow-through and service accuracy.
• Use Microsoft Excel and related office tools to track information, update reports, and support daily customer service activities.
• Collaborate with internal teams to clarify order details, confirm status updates, and help coordinate timely responses for customers.

Qualifications:

• At least 2 years of experience in customer service, call center support, or a similar client-facing environment.
• Demonstrated ability to manage inbound calls and deliver attentive service in a fast-paced setting.
• Experience with order entry and strong attention to detail when processing customer information.
• Comfortable making outbound calls as needed to follow up on requests, updates, or service matters.
• Proficiency with Microsoft Excel and general computer skills for data entry and record maintenance.
• Strong verbal and written communication skills with the ability to interact clearly and courteously.
• Ability to stay organized, prioritize tasks, and maintain accuracy while handling multiple responsibilities.

Compensation

$19.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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