Customer Service Representative
Customer Service Representative / Dispatcher
We are seeking a reliable and customer-focused Customer Service Representative / Dispatcher to join our team. In this role, you will be responsible for coordinating appointments, dispatching service technicians, responding to customer inquiries, and maintaining accurate data in Excel. This is a great opportunity for someone who is organized, comfortable working in a fast-paced environment, and confident handling high phone volume.
Key Responsibilities
- Schedule customer appointments efficiently and accurately
- Dispatch service technicians to assigned service calls
- Respond to inbound customer inquiries with professionalism and urgency
- Provide excellent customer service over the phone and through other communication channels
- Enter and maintain accurate information in Excel and internal systems
- Coordinate with internal team members to ensure timely service and customer satisfaction
- Assist with general administrative and customer support tasks as needed
Required Qualifications
- Previous Customer Service Representative (CSR) experience
- Previous call center experience
- Strong phone skills and confidence speaking with customers
- Proficiency in Microsoft Excel
- Ability to multitask and stay organized in a fast-paced environment
Preferred Soft Skills
- Strong critical thinking and problem-solving abilities
- Comfortable handling a high volume of phone calls
- Team-oriented mindset with a willingness to support others
- Strong communication and customer service skills
What We’re Looking For
The ideal candidate is dependable, detail-oriented, and not afraid to be on the phones. You should be a strong team player who can think critically, manage multiple priorities, and help create a positive experience for customers.
Qualifications:
• At least 2 years of experience in customer service, call center support, or a related role.• Proven ability to manage inbound calls while delivering courteous and efficient customer support.
• Experience with order entry and maintaining accuracy when processing customer information.
• Comfortable making outbound calls for follow-up, clarification, or issue resolution.
• Working knowledge of Microsoft Excel and general computer proficiency.
• Strong verbal and written communication skills with a detail-oriented phone manner.
• Ability to stay organized, multitask effectively, and perform well in a fast-paced environment.
Compensation
$19.00-$22.00 HourlyAbout Us
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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