Customer Service Representative

We are looking for a Customer Service Representative to support daily order and account coordination for a busy team in California. This contract-to-permanent opportunity is ideal for someone who enjoys balancing customer communication, order accuracy, and cross-functional follow-up in a fast-paced office setting. The person in this role will help maintain product availability awareness, manage high-volume inquiries, and ensure timely service through strong attention to detail and dependable administrative support.

Responsibilities:
• Monitor product availability and confirm stock status to support customer requests and order fulfillment.
• Coordinate closely with the shipping team to track outgoing orders and help ensure deliveries arrive as scheduled.
• Enter and update customer, order, and inventory information accurately using alphanumeric data entry systems.
• Respond to a steady volume of inbound calls each day while providing attentive and solutions-focused customer support.
• Use Microsoft Dynamics AX to locate product details, review records, and assist with order-related inquiries.
• Process order entry activities and maintain organized documentation for customer transactions and service requests.
• Communicate with internal departments to resolve issues involving inventory, shipment timing, or account questions.
• Provide consistent administrative support while managing multiple priorities in a deadline-driven environment.

Qualifications:

• At least 3 years of office or customer service experience in a business environment that values attention to detail.
• Strong accuracy and attention to detail when handling data entry, order information, and customer records.
• Ability to manage multiple tasks efficiently and stay organized in a fast-paced setting.
• Comfortable navigating computer systems and learning business software used for customer and order support.
• Experience with Microsoft Office applications, including Word and Excel.
• Background in order entry, customer assistance, and general administrative office support.
• Experience with Microsoft Dynamics AX is preferred.
• Bilingual Spanish skills or experience in a construction-related office environment is a plus.

Compensation

$24.70-$28.60 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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