Workflow Coordinator (OSA)

We are looking for a Workflow Coordinator (OSA) to support high-volume project intake and document production activities for a client-facing team in Miami, Florida. This is a Contract position that requires strong judgment, clear communication, and the ability to manage competing priorities in a fast-paced environment. The ideal candidate will bring experience coordinating deadlines, maintaining quality standards, and serving as a dependable resource for workflow and proofreading questions.

Responsibilities:
• Receive and review incoming assignments from clients, confirm scope and expectations, and clarify instructions before work begins.
• Coordinate delivery timelines with requesters, balancing urgency with team capacity and proposing practical alternatives when turnaround expectations are not feasible.
• Organize and prioritize a steady flow of projects across the team, ensuring urgent requests are addressed appropriately while maintaining service standards.
• Monitor document formatting and proofreading quality, helping the team follow established standards and accepted reference materials.
• Provide day-to-day guidance on document production, quality control, and proofreading practices as a key point of contact for the team.
• Troubleshoot Microsoft Office and related document issues that affect production, escalating concerns when needed to keep work on track.
• Communicate promptly with management and clients regarding scheduling conflicts, production challenges, or deadline-related risks in a thorough manner.
• Support quality assurance efforts by reviewing completed work for accuracy, consistency, and alignment with client expectations.

Qualifications:

• Experience coordinating workflow, project intake, or document production in a deadline-driven environment.
• Strong ability to prioritize multiple assignments and make sound decisions when urgent requests arise.
• Advanced proficiency with Microsoft Office applications and confidence resolving common software-related issues.
• Excellent proofreading and quality assurance skills with close attention to formatting, grammar, and consistency.
• Effective communication and negotiation skills for managing instructions, timelines, and stakeholder expectations.
• Detail-oriented client service approach with the ability to address issues clearly and diplomatically.
• Familiarity with standard proofreading practices and reference tools used in business document preparation.

Compensation

$19.00-$21.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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