Collections Specialist

We are looking for a detail-oriented Collections Specialist to support accounts receivable activities for a manufacturing organization. This is a contract position focused on maintaining healthy cash flow by managing both commercial and consumer collection efforts with accuracy and consistency. The ideal candidate will communicate effectively with customers, resolve billing concerns, and help reduce outstanding balances through consistent follow-up and sound judgment.

Responsibilities:
• Manage collection activities for assigned commercial and consumer accounts, following up on outstanding invoices in a timely and consistent manner.
• Contact customers by phone and email to secure payment, clarify account status, and address billing-related questions.
• Review aging reports and prioritize overdue balances to improve recovery rates and minimize delinquency.
• Investigate payment discrepancies and coordinate with internal teams to resolve invoice or account issues affecting collections.
• Document collection efforts, customer interactions, and payment commitments accurately within company records.
• Monitor account trends and escalate high-risk or severely past-due accounts when additional action is needed.
• Support credit and collections processes by helping maintain accurate account information and payment history.
• Contribute to process continuity and operational updates related to collections workflows as needed.

Qualifications:

• Experience handling collections for commercial and consumer accounts.
• Working knowledge of credit and collections practices, including account follow-up and delinquency management.
• Ability to interpret aging reports, billing records, and account activity with strong attention to detail.
• Comfortable communicating with customers regarding past-due balances in a clear and solution-focused manner.
• Experience resolving billing collection issues and coordinating next steps to support timely payment.
• Strong organizational skills with the ability to manage multiple accounts and deadlines effectively.
• Proficiency in documenting collection activity and maintaining accurate account records.

Compensation

$24.00-$26.50 Hourly

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