Service Coordinator

Position Overview

We are seeking motivated, customer-focused individuals to join our team as a Service Coordinator. In this role, you will act as a primary point of contact for customers, providing support, resolving inquiries, and coordinating services to ensure a positive customer experience. This position is ideal for individuals who enjoy helping others, solving problems, and working in a fast-paced, team-oriented environment.

Key Responsibilities

• Handle a high volume of inbound customer calls and inquiries professionally and efficiently
• Assist customers with service-related questions, account updates, and issue resolution
• Coordinate customer requests and communicate effectively with internal departments
• Troubleshoot basic account and system-related concerns while delivering exceptional service
• Accurately document customer interactions and service activities in company systems
• Escalate complex concerns to appropriate teams when necessary
• Maintain service quality standards while managing multiple priorities
• Stay up to date on company policies, procedures, and service offerings
• Build strong customer relationships through clear communication and problem resolution

Qualifications:

What We're Looking For

• Positive attitude and commitment to excellent customer service
• Strong verbal and written communication skills
• Excellent problem-solving and critical-thinking abilities
• Strong organizational skills and attention to detail
• Ability to learn new systems, processes, and technology quickly
• Adaptable and comfortable working in a fast-paced environment
• Team-oriented mindset with the ability to work independently when needed
• Previous customer service or call center experience is helpful but not required

Required Qualifications

• High school diploma or GED required
• 0-1 years of customer service, call center, administrative support, or related experience
• Strong computer and data entry skills
• Ability to multitask and manage competing priorities effectively
• Excellent customer service and communication skills
• Dependable work ethic and strong attendance record
• Ability to navigate multiple systems and applications simultaneously
• Reliable high-speed internet connection for remote work
• Comfortable learning and utilizing new technology and software platforms

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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