Collections Specialist

We are seeking a confident and customer-focused Collections Specialist to take ownership of a significant aging receivables backlog. This individual must be comfortable having difficult conversations, holding customers accountable to payment commitments, and driving collections efforts while maintaining positive business relationships.

The ideal candidate has a strong sense of urgency, excellent communication skills, and the ability to push back professionally when necessary. They are not afraid to ask tough questions, escalate issues appropriately, and challenge payment delays, all while providing a high level of customer service.

Key Responsibilities:

-Manage and reduce a large backlog of past-due accounts.

-Contact customers by phone and email to secure payment and resolve delinquent balances.

-Investigate and resolve billing disputes, short payments, and account discrepancies.

-Negotiate payment arrangements and follow through on commitments.

-Maintain detailed collection notes and account documentation.

-Partner with internal teams including Sales, Customer Service, and Accounting to resolve issues impacting payment.

-Escalate high-risk accounts when appropriate and recommend next steps.

-Monitor aging reports and prioritize collection efforts to improve cash flow.

Ideal Background:

Prior experience in business-to-consumer (B2C) collections.

Proven success working through high-volume aging or receivable backlogs.

Strong negotiation and conflict-resolution skills.

Ability to balance firmness with professionalism and customer service.

Comfortable handling difficult conversations and pushing back when necessary.

Highly organized, persistent, and results-driven.

Experience with ERP systems and Microsoft Excel preferred.

Qualifications:

-High school diploma or equivalent required; Associate's or Bachelor's degree in Accounting, Finance, Business, or related field preferred.

-2+ years of collections, accounts receivable, or credit & collections experience.

-Experience working through large aging reports and overdue account backlogs.

-Proven ability to handle difficult collection conversations while maintaining positive customer relationships.

-Strong negotiation, conflict resolution, and problem-solving skills.

-Ability to professionally push back on customers regarding past-due balances and payment commitments.

-Excellent verbal and written communication skills.

-Strong attention to detail and ability to manage a high volume of accounts.

-Proficient with Microsoft Excel and ERP/accounting systems.

-Ability to prioritize workload, follow up consistently, and meet collection goals.

-Self-motivated, persistent, and comfortable working independently.

-Experience researching and resolving payment disputes, deductions, and billing discrepancies.

-Professional demeanor with the confidence to escalate issues when necessary.

Compensation

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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