Application Support Administrator

SUMMARY

The Application Support Administrator is responsible for installing, configuring, and maintaining end-to-end production support for enterprise applications, including core banking, loan management, and related products and services. They act as the bridge between end-users and IT teams. Key duties include troubleshooting issues, testing software updates, and creating training materials to keep banking applications running smoothly.

Ensures compliance with established Company policies and procedures.  Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Home Mortgage Disclosure Act, Real Estate Settlement Procedures Act, Fair Credit Reporting Act, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act.

REQUIRED DUTIES

1.    Provides production support for enterprise applications, ensuring stable and reliable operations across all business units.

2.    Helps resolve application/technology related issues, including triage, root cause analysis, escalation, resolution, and recovery for application, interface, batch, and integration failures.

3.    Investigates and resolves Severity 1 (critical system-down) and Severity 2 (major service degradation) incidents.

4.    Ensures incidents and service requests are resolved within established SLAs, with clear, timely communication to stakeholders.

5.    Oversees breakfix activities, coordinating urgent fixes, patches, and production releases as required.

6.    Proactively monitors system health, transaction volumes, batch processing, interfaces, file transfers, and user activity to identify and address issues before impact.

7.    Performs and oversees daily operational hygiene activities to maintain system stability, including system maintenance, patching, vulnerability remediation, and coordinated application updates.

8.    Creates, documents, and maintains application support procedures, runbooks, and standardized operational processes.

9.    Maintains comprehensive documentation and institutional knowledge to support operational continuity.

10.    Oversees system configuration, maintenance, and implementation of new software releases across multiple platforms.

11.    Participate in support execution, testing, and delivery; collaborate with project teams to ensure testing meets quality, scope, and timeline objectives.

12.    Oversees troubleshooting and resolution of complex applications, infrastructure, and network-related issues.

13.    Keeps abreast of the latest security and privacy legislation, regulations, advisories, alerts and vulnerabilities pertaining to the organization. 

14.    Conducts continual research to maintain knowledge of technology, customer needs and overall requirements; stays current with advancements in technology relative to data administration, security, related services, and FFIEC Guidelines; makes recommendations to evolve information security practices and procedures to accommodate such changes.

15.    Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

16.    Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.

17.    Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions.  The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.

18.    Perform duties specific to the position and other functions as assigned.

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.  The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.  Individual abilities may result in some deviation from these guidelines.

•    Bachelor’s degree (BA) from an accredited four-year college or university, or equivalent education from a technical or trade school; alternatively, a minimum of 2-3 years of relevant experience and/or training, or an equivalent combination of education and experience. Relevant work experience should include a technical background in information systems management, products, or services. Educational experience, whether through formal coursework, technical programs, or internal training, should be related to the business or financial industry.

•    Minimum of three (3) years of experience in IT and application support, preferably within banking or financial services. 

•    Experience supporting core banking systems and related banking products or services, preferably with Fiserv core banking platforms.

•    Background working in regulated financial environments.

•    Experience with enterprise application support, including SQL and reporting.

•    Familiarity with ITSM frameworks and ITIL best practices.

•    Windows server and desktop operating systems, client-server, web-based, cloud-based applications.

•    Various database systems management, report writing, application interfaces, and data import/export methodologies.

•    Working knowledge of production support processes and incident management.

•    Broad technical proficiency across applications, operating systems, networks, and databases.

•    Excellent verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, read, analyze and interpret documents and professional journals, understand procedures, write reports, correspondence and procedures, speak clearly to customers and employees.

•    Intermediate math skills; ability to calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.

•    Ability to work and communicate with all levels of employee and management in a supportive and analytical role.

•    Excellent typing and data entry skills sufficient to meet the operational needs of the position.

•    Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.

•    Ability to work with minimal supervision while effectively managing assigned responsibilities.

Pay $68,400 - $95,600 per year. The salary reflects the full, reasonably expected salary range for this position. Salary is based on the candidate’s current experience, education, skills, and abilities related to the position. Successful candidates may be eligible for bonus, stock, commissions, and incentives at the Company’s sole discretion. We offer a comprehensive benefits package, which vary depending on the position ultimately offered.  All employees are offered paid sick time off.  Depending on the position offered, benefits packages may include vacation leave; paid holidays; medical, dental, vision, life and disability insurance packages for employees and dependents; various other voluntary benefit offers, and optional retirement accounts.

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law.

The application window for this position is expected to close on October 19, 2026.