Family Engagement Specialist

Job Description

Our Mission:

Horly Rate of Pay: $18.50

JOB SUMMARY

The Family Engagement Specialsit is responsible for coordinating all activities related to family recruitment, enrollment, and engagement within the Early Childhood Learning Center (ECLC). This position serves as the primary point of contact for prospective and enrolled families, ensuring a welcoming and supportive experience throughout the enrollment process and ongoing program participation.

The Family Engagement Specialist develops and implements family engagement initiatives, provides administrative and customer service support, maintains accurate records, ensures compliance with regulatory requirements, and supports quality assurance efforts. This role requires strong communication, organizational, and customer service skills, along with the ability to maintain confidentiality and work effectively with diverse populations.

KEY RESPONSIBILITIES

1. Provides quality customer service and administrative support to various programs.
2. Greets and signs-in clients, families, and other visitors to program sites.
3. Audits client records to ensure documentation meets agency and contractual standards.
4. Prepares reports timely, to assist program leadership in maintaining compliance with documentation and required reporting.
5. Ensures proper upkeep of physical site(s) as well select program vehicles if applicable; reports any concerns or maintenance needs to program leadership.
6. Collaborates with program leadership to oversee compliance.
7. Performs administrative duties, including but not limited to word processing, maintaining spreadsheets, data entry and filing.
8. Responsible for answering phones, general correspondence via email or other means, incoming/outgoing mail.
9. Attends all trainings needed to meet the requirements of the position.
10. Assists in completing reports and running reports in the electronic health record (EHR) for program managers.
11. Provides administrative oversight of daily operation of the program.

Experience and Skills

EDUCATION

• Associates degree or higher, in related field preferred; High School Diploma or equivalent required

EXPERIENCE

• Three to four years’ experience in clerical support in a community, family or justice involved setting.
• Bicultural, Bilingual skills desirable.
• Proficient with word processing and spreadsheet applications. Possess solid general computer skills, including ability to work in a Windows environment. Familiarity with specific applications used by The Village a plus.
• Excellent telephone and verbal communication skills; Sound knowledge of office/telephone etiquette and customer service principles and practices.
• General office skills including filing, organizing and scheduling.
• The ability to be flexible, work as a member of a team and work autonomously.
• Good interpersonal, organizational, verbal and written communication skills.
• Ability to handle stress and monitor youth in waiting areas.
• Comfortable working with diverse populations.
• Must be detail oriented with ability to multi-task and complete large volume of work.
• Ability to comprehend and interpret basic customer information.
• Sound judgment and ability to adapt to change and meet demands of the work environment.
• Must be able to work in a team environment and contribute to building team spirit.
• Maintain confidentiality of information.
• Ability and willingness to train in new applications; Familiarity with CareLogic application a plus.
• Some knowledge of federal HIPAA laws.
• Must be able to travel between Village sites.
• Must be willing and able to work flexible schedule, evening hours may be required.

Job Benefits