Senior Systems Operations Engineer

About this role:

Wells Fargo is seeking a Senior Systems Operation Engineer within the Consumer Technology (CT) organization- providing technology solutions to the LOBs and manage the application portfolios through the enablers of skills, stability, security, scalability, speed, and success. Learn more about the career areas and business divisions at wellsfargojobs.com.

We are seeking a highly motivated Senior Engineer in Platform Services to drive operational excellence, reliability, and support readiness across a portfolio of data products and platforms. This role combines Site Reliability Engineering (SRE) practices and cross-functional collaboration to ensure stable, resilient, and supportable solutions.

In this role, you will:

• Drive observability maturity across applications (metrics, logging, alerting, dashboards)
• Lead incident response activities, including triage, stakeholder communication, resolution coordination, and Root Cause Analysis (RCA) completion.
• Drive problem management including trend analysis and permanent fix tracking
• Support application support through participation in on-call rotation.
• Champion operational excellence through automation, process improvements, and reduction of manual support activities.
• Partner with AppDev teams to ensure runbook quality, support readiness, and operational documentation completeness.
• Mentor team members and drive cross-training initiatives to improve team coverage, resiliency, and technical depth.

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of Strong experience in production support, SRE, or platform engineering in enterprise environments
• 2+ years of Hands-on experience with observability tools (Grafana, Splunk, GCP monitoring tools)
• 2+ years of experience with distributed systems, data pipelines, event-driven architectures preferably on Google Cloud Platform (Airflow)

Desired Qualification:

• Proven ability to lead high-severity incidents with effective stakeholder communication and executive reporting.
• Strong collaboration with cross-functional teams (AppDev, Infra, Business stakeholders)
• Ability to operate in high-pressure incidents with clear communication
• Google Data Engineer certification.
• Splunk certification.
• Familiarity with CI/CD and Infrastructure as Code.
• Demonstrate strong ownership, accountability, and a customer-first mindset.
• Proactively identify opportunities to improve reliability, supportability, and operational efficiency.

Job Expectations:

• Participate in on-call rotations and provide leadership during major production incidents.
• Position will require onsite presence at one of the posted location
• Relocation assistance is not available for this position.
• Visa Sponsorship is not available for this position.

Approved Office Locations:

1525 W W T Harris Blvd

CHARLOTTE, NC 28262-8522

401 Las Colinas Blvd W Bldg B

IRVING, TX 75039

Posting End Date:

26 Jul 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.