Collections Specialist

We are looking for a Collections Specialist to join a real estate and property organization in Knoxville, Tennessee on a Contract to Permanent basis. This hybrid position combines client-facing collections work with billing and cash application support, requiring someone who can manage receivables accurately while maintaining strong business relationships. The role is best suited for someone who is detail-oriented, comfortable handling high-volume transactional work, and able to contribute onsite four days each week.

Responsibilities:
• Oversee commercial accounts receivable follow-up activities to drive timely payment while preserving positive customer relationships.
• Record incoming payments, apply cash correctly, and complete daily transaction processing with a high level of accuracy.
• Research invoicing issues, payment variances, and account discrepancies, then coordinate resolution in a timely manner.
• Review account status and credit-related concerns, identifying risks and escalating matters that require additional attention.
• Support recurring billing operations, including SaaS-related invoicing activities and associated account maintenance.
• Assist with month-end close tasks by preparing billing support, reconciling records, and ensuring documentation is current.
• Generate collection and billing reports that help track account activity, aging trends, and follow-up actions.
• Maintain organized records and complete data entry tasks carefully to ensure reliable financial information across systems.

Qualifications:

• At least 2 years of experience in accounts receivable, commercial collections, or billing-related work.
• Hands-on background in collection processes, billing follow-up, and cash application activities.
• Proficiency with Microsoft Excel, including pivot tables, VLOOKUPs, and basic formulas.
• Experience using NetSuite or related business systems is strongly preferred.
• Familiarity with SaaS subscription billing environments is an advantage.
• Strong attention to detail with the ability to investigate issues and solve problems efficiently.
• Effective written and verbal communication skills, along with strong organizational abilities.
• Must be based near Knoxville, Tennessee and able to work onsite four days per week in a hybrid schedule.

Compensation

$20.00-$22.00 Hourly

About Us

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