Customer Service Rep-Level 2 - Experienced (6 - 10 Years)

We are looking for an experienced Customer Service Representative to support a busy customer care operation in Houston, TX. This Long-term Contract position is well suited for someone who can manage complex service issues with professionalism, sound judgment, and a strong commitment to customer satisfaction. The right candidate will be comfortable working across multiple platforms, documenting interactions thoroughly, and delivering consistent service in a fast-paced environment. Prior exposure to energy or utilities settings is helpful, though not required.

Responsibilities:

• Resolve escalated customer inquiries with professionalism, empathy, and a focus on practical solutions.

• Record customer interactions, case updates, and outcomes accurately to maintain complete and reliable service documentation.

• Use CRM, ticketing, and related business systems efficiently while managing multiple tasks at the same time.

• Investigate billing questions, service concerns, and account-related issues to provide timely and accurate responses.

• Monitor service results against established performance indicators and contribute to strong customer satisfaction outcomes.

• Apply company policies, procedures, and compliance standards consistently during customer interactions and case handling.

• Partner with internal teams such as billing, claims, revenue support, or operations to address customer needs and close open issues.

• Support onboarding, training, or knowledge-sharing efforts by helping reinforce service procedures and best practices when needed.

Qualifications:

• 6-10 years of customer service experience, including handling complex or escalated customer situations.
• Strong verbal and written communication skills in English, with the ability to remain clear and detail-oriented under pressure.
• Demonstrated ability to de-escalate complaints and guide conversations toward resolution.
• Experience using CRM platforms, ticketing tools, and multiple systems simultaneously.
• High level of accuracy in documentation, research, and follow-up activities.
• Ability to work independently, stay organized, and adapt quickly in a fast-moving environment.
• Familiarity with billing support, claims administration, or related customer account functions is preferred.
• Experience in the energy or utilities industry and Spanish language skills are considered an advantage.

Compensation

$23.00-$23.12 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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