Customer Service Representative

We are looking for a Customer Service Representative to join a growing real estate property and facilities management organization in Mooresville, North Carolina. This contract opportunity with potential for a long-term role is ideal for someone who enjoys helping customers, navigating operational details, and learning the systems behind an online service platform. In this role, you will support day-to-day customer interactions, contribute to process consistency, and work closely with internal teams to deliver a reliable and positive client experience.

Responsibilities:

• Respond to customer questions and concerns through phone and other support channels, providing timely and attentive assistance.

• Navigate platform tools and internal applications to research issues, complete updates, and support account-related requests.

• Diagnose service problems across connected systems and take appropriate action to resolve or escalate them when needed.

• Review auction listings and related information for accuracy and completeness before they are released to users.

• Track invoicing and receivable-related items, helping follow up on outstanding balances and documentation.

• Document customer interactions and support activities clearly to maintain accurate records and improve service continuity.

• Partner with internal stakeholders, including technical team members, to communicate recurring issues and help prioritize improvements.

• Contribute to the development of consistent support procedures that strengthen the overall customer experience.

• Build positive relationships with customers by delivering solutions-focused service and promoting long-term satisfaction.

Qualifications:

• Prior experience in customer service, call center support, e-commerce support, or a similar client-facing environment.
• Strong verbal and written communication skills with the ability to interact effectively with customers and colleagues.
• Ability to troubleshoot issues, evaluate options, and make sound decisions in a fast-paced setting.
• Comfort using computers and learning new software platforms, tools, and web-based systems.
• Strong organizational skills with the ability to manage multiple tasks and follow through on details.
• Customer-focused approach with a detail-oriented attitude and a dependable work style.
• Experience with documentation, order-related support, inbound calls, or administrative follow-up is preferred.
• Familiarity with web platforms, basic technical support, accounts receivable tasks, or Mac operating systems is a plus.

Compensation

$18.21-$21.09 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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