Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to support a short-term Contract assignment in Rochester, Michigan. This role will focus on assisting a large-scale PC deployment for approximately 350 users by preparing and configuring Windows-based laptops and desktops in a centralized setup environment. The ideal candidate brings hands-on desktop support experience, communicates well with end users, and can efficiently handle device setup, application installation, and basic troubleshooting while working with a broader support team.

Responsibilities:
• Prepare, image, and configure desktop and laptop systems for end-user deployment in a high-volume rollout environment.
• Support users during scheduled device pickup and setup sessions conducted from a central conference room location.
• Install standard applications, apply required settings, and confirm devices are ready for immediate business use.
• Perform basic troubleshooting for Windows-related issues, peripheral connectivity, and common desktop support concerns.
• Update and manage service desk tickets to document completed work, open issues, and follow-up actions.
• Assist with user account and access support tasks involving Active Directory and standard desktop configurations.
• Coordinate with the broader IT team to keep deployment activities on schedule and escalate issues when needed.
• Provide support related to system and device changes associated with the organization’s ongoing environment transition.
• Help maintain an organized deployment process that enables the rollout to be completed within the planned project timeline.

Qualifications:

• 3-5 years of experience in help desk, desktop support, or a similar end-user support role.
• Working knowledge of Microsoft Windows environments, including Windows 10 and Windows 11.
• Experience with basic troubleshooting for hardware, software, and desktop configuration issues.
• Familiarity with Active Directory for routine user and system support activities.
• Ability to install standard applications and prepare devices for end-user use.
• Experience handling or updating service desk tickets in a support environment.
• Strong communication skills and the ability to assist users in a detail-oriented, organized manner.

Compensation

$20.90-$24.20 Hourly

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