Desktop Support Engineer

We are looking for a Desktop Support Engineer to provide hands-on technical support across multiple onsite locations in West Palm Beach, Florida. This Long-term Contract position is ideal for someone who is confident working in a Windows 11 environment, managing modern endpoint tools, and resolving day-to-day user issues with professionalism and urgency. The role will partner closely with a small desktop engineering team to support ticket-driven operations while contributing to device deployment and endpoint management initiatives.

Responsibilities:
• Deliver onsite desktop support for end users across three locations, traveling between sites as needed to address hardware, software, and access-related issues.
• Diagnose and resolve incidents in a ticketing environment, ensuring requests are handled efficiently and escalated appropriately when necessary.
• Administer and support Windows 11 devices, including setup, configuration, imaging, and ongoing troubleshooting.
• Use Intune and related endpoint management tools to manage device policies, enrollments, updates, and overall workstation health.
• Support Microsoft 365 applications and user productivity tools, helping employees remain operational with minimal disruption.
• Work within a hybrid identity environment that includes Active Directory and Entra ID to assist with account, authentication, and device-related support needs.
• Participate in an active Autopilot deployment effort, helping prepare, provision, and support devices during rollout activities.
• Collaborate with desktop engineers and senior team members to maintain consistent support coverage and contribute to service desk operations across all supported sites.

Qualifications:

• Proven experience providing desktop or help desk support in an onsite enterprise environment.
• Strong technical knowledge of Windows operating systems, with particular experience supporting Windows 11.
• Hands-on expertise with Microsoft Intune and endpoint management in a modern device environment.
• Experience with Windows imaging, workstation provisioning, and user device lifecycle support.
• Familiarity with Microsoft 365, service desk workflows, and ticket management processes.
• Working knowledge of Active Directory, hybrid identity environments, and Microsoft Entra ID.
• Ability to travel between local sites as part of regular support responsibilities.
• Exposure to VMware Horizon or co-managed Intune environments is preferred.

Compensation

Based on experience

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