Mobility Technician I

Robert Half is proactively recruiting for upcoming Mobility Technician I opportunities with clients in the Charlotte area. This is an excellent opportunity for an entry-level IT professional looking to launch a career in technology support while gaining hands-on experience with mobile devices, help desk operations, and end-user support.

If you enjoy helping people, solving technology issues, and working in a fast-paced environment, we'd love to connect with you.

What You'll Do

• Respond to IT support requests related to company-issued mobile devices.
• Set up, configure, and deploy corporate iPhones, iPads, mobile hotspots, and other mobile equipment.
• Coordinate device upgrades and replacements with employees.
• Troubleshoot basic issues involving Apple devices, desk phones, and accessories.
• Maintain inventory of mobile devices, chargers, and related equipment.
• Work with wireless service providers to activate, cancel, or modify mobile services.
• Track support requests and document completed work in the ticketing system.
• Assist with reporting, spreadsheet updates, inventory records, and other administrative tasks.
• Collaborate with the broader IT team on additional support initiatives and technology projects.
• Help maintain documentation and procedures related to mobile device support.

Qualifications:

• Experience using Microsoft Windows, Outlook, and Excel.
• Familiarity with Apple iPhones and iPads, including basic setup and troubleshooting.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working with both technical and non-technical users.

Preferred Qualifications

• Previous Help Desk, Desktop Support, or IT Support experience.
• Experience using an IT ticketing system (ServiceNow, Jira, Zendesk, or similar).
• Exposure to Mobile Device Management (MDM) platforms such as Microsoft Intune, Jamf, or VMware Workspace ONE.
• Associate degree, technical certification, or coursework in Information Technology is a plus.

Ideal Candidate

• Entry-level IT professional eager to grow within technology support.
• Customer-focused with a positive, service-oriented attitude.
• Organized, dependable, and detail-oriented.
• Strong problem-solving skills and willingness to learn new technologies.
• Interested in building a long-term career in IT infrastructure, endpoint support, or systems administration.

Compensation

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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