Customer Service Representative
Responsibilities:
• Manage incoming customer orders through electronic order systems, resolve processing exceptions, and assist with account or platform configuration when needed.
• Prepare billing for completed shipments, including applicable transportation charges, and verify invoice accuracy before release.
• Review order activity for minimum requirements, pricing discrepancies, and customer-specific conditions, then communicate directly with customers to address issues promptly.
• Serve as a central point of contact for customer inquiries and complaints by coordinating with shipping, production, and sales teams to drive resolution.
• Initiate and record credits for returned, damaged, or short-shipped items within the enterprise resource planning system.
• Assemble and track export documentation for international orders, including commercial paperwork and shipping instructions, while partnering with internal teams to secure required records.
• Maintain organized records, reports, and scheduling documents related to service performance, delivery status, and pricing details.
• Collaborate regularly with the sales organization to address product-related concerns, customer needs, and procedural updates.
• Document updated processes and service requirements for international accounts to support consistency and compliance.
• Provide backup coverage and day-to-day guidance for other customer service team members while contributing to departmental performance objectives.
Qualifications:
• At least 5 years of experience in customer service, order management, or a related support role.• Background in call center or high-volume customer support environments with confidence handling inbound and outbound communication.
• Experience with order entry, invoicing, and resolving customer order issues with strong attention to detail.
• Ability to work across multiple departments to address service concerns, shipment questions, and account-related matters.
• Familiarity with enterprise resource planning platforms and electronic order processing systems.
• Strong written and verbal communication skills with the ability to manage customer concerns professionally.
• Experience supporting international shipment documentation or export-related processes is preferred.
• Organized approach to maintaining records, reports, and service documentation in a fast-paced setting.
Compensation
$28.50-$33.00 HourlyAbout Us
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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