Credit & Collections Manager

We are looking for a Credit & Collections Manager to support lending and portfolio management activities in Madison, Wisconsin. This is a Contract position for a detail-oriented candidate with experience in residential and consumer lending, including mortgage products associated with Freddie Mac and Fannie Mae guidelines. The role focuses on evaluating credit exposure, guiding resolution strategies for challenged accounts, and helping maintain strong client relationships through loan modifications and renewals.

Responsibilities:
• Review consumer and residential credit portfolios to assess risk, recommend actions, and support sound lending decisions.
• Partner with existing borrowers to address delinquency concerns, negotiate practical workout solutions, and manage modification or renewal discussions.
• Evaluate creditworthiness using financial data, loan history, and repayment patterns to determine appropriate approvals or collection strategies.
• Oversee collection efforts across assigned accounts while balancing recovery objectives with customer retention and regulatory expectations.
• Support credit approval activities by analyzing loan structures, exception requests, and overall borrower capacity.
• Contribute to the design or improvement of departmental workflows, controls, and reporting practices when building or refining credit and collections operations.
• Apply knowledge of mortgage-related lending standards, including loans connected to Freddie Mac and Fannie Mae requirements, in day-to-day portfolio decisions.
• Provide insight on more complex lending situations, with added value for accounts involving commercial credit exposure when applicable.

Qualifications:

• Demonstrated experience in credit and collections within residential and consumer lending environments.
• Working knowledge of mortgage lending tied to Freddie Mac and Fannie Mae standards is required.
• Background that supports obtaining and maintaining an NMLS/related organizational lending registration is required.
• Ability to manage troubled loan situations, including restructures, renewals, and borrower workout discussions.
• Strong credit analysis skills with experience making or supporting credit approval decisions.
• Familiarity with collection practices, risk assessment, and account resolution strategies.
• Department setup or operational build-out experience is highly valued.
• Commercial credit or commercial collections exposure is a plus.

Compensation

$51.46-$59.59 Hourly

About Us

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