Administrative Coordinator

We are looking for a Administrative/Customer Service Coordinator to join a team in Wisconsin, supporting both customer-facing communication and daily administrative operations. This contract-to-permanent opportunity is ideal for someone who excels at handling inbound inquiries, resolving concerns effectively, and keeping documentation accurate and organized. The role blends client service, coordination, and clerical support in a fast-paced environment where clear communication and strong follow-through are essential.

Responsibilities:

• Respond to incoming calls and inquiries from internal and external customers with a courteous, service-focused approach.

• Calm tense interactions by addressing concerns thoughtfully, identifying practical solutions, and guiding callers toward resolution.

• Perform day-to-day administrative tasks such as document preparation, scanning, fax coordination, mailing, and accurate data entry.

• Review, complete, and update forms and supporting records within designated systems to maintain timely and accurate processing.

• Assist with accounts receivable-related activities by checking service authorizations for completeness, identifying discrepancies, and coordinating corrections.

• Maintain organized digital files and records using tools such as Adobe and DocuSign to support efficient document handling.

• Coordinate scheduling and workflow activities to help keep team operations on track and ensure tasks are completed in a timely manner.

• Follow company policies, procedures, and applicable regulatory requirements while maintaining confidentiality and accuracy in all work.

• Participate in training and ongoing development efforts to strengthen product knowledge, systems proficiency, and service effectiveness.

Qualifications:

• Previous experience in customer service, call center support, administrative assistance, or a similar coordination-focused role.

• Ability to manage inbound calls professionally while balancing clerical and documentation-related responsibilities.

• Strong communication skills with the ability to handle challenging customer interactions calmly and effectively.

• Intermediate computer skills, including experience with Microsoft Excel, CRM platforms, digital records, and general office software.

• Comfortable working with electronic documentation tools such as Adobe and DocuSign.

• Strong attention to detail with the ability to audit information, recognize errors, and support timely corrections.

• Effective organizational, problem-solving, and decision-making skills in a fast-moving work environment.

• Experience with scheduling, calendar coordination, project support, or home health-related administrative processes is a plus.

Please call our St Paul office if you are interested!

Compensation

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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