Customer Service Representative

We are looking for a Customer Service Representative to join a growing healthcare-focused organization in Houston, Texas on a contract basis with the potential for a permanent role. This position supports physicians and cancer care facilities by coordinating kit shipments, responding to customer inquiries, and helping ensure orders are handled accurately and efficiently. The ideal candidate brings strong communication skills, sound judgment, and a highly organized approach to managing day-to-day service requests in a fast-paced environment.

Responsibilities:
• Respond to inbound customer calls and messages from physician offices and care centers with professionalism and urgency.
• Process orders accurately and maintain detailed records to support timely shipment of diagnostic testing kits.
• Coordinate shipping activities and follow up on deliveries to help ensure materials arrive where they are needed.
• Communicate with internal team members through collaboration tools to keep service requests organized and moving forward.
• Handle outbound follow-up calls to confirm order details, provide updates, and resolve service-related questions.
• Monitor customer issues from initial contact through resolution, using critical thinking to address concerns effectively.
• Maintain organized customer and order information in company systems and spreadsheets for tracking and reporting purposes.
• Provide support to a small service team by helping manage daily coverage needs and maintaining consistent responsiveness.

Qualifications:

• Previous experience in customer service, call center support, or a related client-facing role.
• Ability to manage inbound and outbound calls while delivering a detail-focused customer experience.
• Experience with order entry and administrative tracking in a fast-paced environment.
• Strong organizational skills with the ability to coordinate logistics and handle multiple priorities at once.
• Proficiency with Microsoft Excel and Microsoft Teams.
• Familiarity with CRM platforms such as HubSpot is helpful, but not required.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.

Compensation

$18.00-$22.00 Hourly

About Us

TalentMatch^®

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