Collections Specialist

We are looking for a Collections Specialist to provide Contract support for an accounts receivable portfolio in Tampa, Florida. This role focuses on engaging customers with outstanding balances, securing payments, and establishing practical repayment arrangements that help reduce aged receivables. The position will work with a sizable customer base and use NetSuite SuiteBilling to document activity, assess account status, and support informed decisions on next steps for unresolved balances.

Responsibilities:
• Manage an assigned group of customer accounts with outstanding receivable balances and carry out consistent follow-up to drive payment resolution.
• Contact customers by phone and other appropriate channels to discuss delinquent invoices, confirm account details, and obtain payment commitments.
• Set up structured payment arrangements when full settlement is not immediately possible, balancing customer circumstances with collection goals.
• Record collection efforts, payment discussions, and account updates accurately in NetSuite SuiteBilling to maintain clear account history.
• Review aging details across a high-volume portfolio and prioritize outreach based on risk, balance size, and likelihood of recovery.
• Investigate accounts that may no longer be collectible and gather supporting information to help determine whether write-off consideration is appropriate.
• Work toward reducing overall accounts receivable exposure by improving recovery results across approximately 400 customer accounts.
• Provide status updates on collection activity, payment trends, disputed items, and barriers affecting receivable reduction efforts.

Qualifications:

• Demonstrated experience handling commercial, consumer, or mixed collections in an accounts receivable environment.
• Working knowledge of collection procedures, billing follow-up, and payment negotiation practices.
• Background managing business-to-business collections and familiarity with customer relationships that may extend into B2B2C models.
• Experience using NetSuite, including SuiteBilling or similar billing and receivables tools, to track collection activity.
• Ability to communicate professionally and persistently with customers while maintaining accurate records of conversations and commitments.
• Strong organizational skills with the ability to manage a large account portfolio and prioritize follow-up effectively.
• Sound judgment in evaluating account viability, identifying potential write-off situations, and escalating issues when needed.

Compensation

$25.65-$29.70 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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