Customer Service Representative (CSR)

Robert Half is seeking a professional and customer-focused Customer Service Representative (CSR) to support a growing financial services organization in Honolulu. This role is responsible for providing exceptional customer service, handling inbound and outbound phone calls, assisting clients with account inquiries, and maintaining accurate records. The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to thrive in a fast-paced office environment. Preference will be given to Hawaii residents due to onsite interviewing and work requirements. Qualified candidates are encouraged to submit their resume for consideration. Please call Kenji Nakano at 808-452-0265 to submit your resume and learn more about this opportunity.

Responsibilities

• Answer and manage a high volume of inbound and outbound telephone calls professionally and efficiently.
• Assist clients with inquiries related to financial products, services, accounts, and transactions.
• Provide accurate information and resolve customer concerns in a timely manner.
• Document customer interactions and update account information within company systems.
• Process customer requests, forms, and service-related transactions.
• Collaborate with internal departments to ensure prompt issue resolution.
• Maintain confidentiality of sensitive customer and financial information.
• Follow established company policies, procedures, and compliance requirements.
• Support general administrative and customer service functions as needed.

Qualifications:

Requirements

• Minimum 1 year of customer service experience, preferably within a financial services, banking, insurance, or professional office environment.
• Strong phone experience required, including the ability to answer and manage multiple calls professionally.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite and computerized data entry systems.
• Strong attention to detail and organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Professional demeanor and commitment to providing exceptional customer service.
• High school diploma or equivalent required; additional education or certifications are a plus.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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