Receptionist

REPORTS TO: Facilities Manager

FLSA STATUS: Non-Exempt

We work with businesses and organizations of all kinds to provide them with personalized promotional products. A small part of their job is the biggest part of ours – that’s why one of our core values is to provide remarkable service. When you work here, you’ll be treated with the same level of respect and positive attitude.

As a receptionist at our downtown office, you’ll make the 4imprint brand come alive each day by providing our customers, visitors, and associates with a welcoming first impression of 4imprint and a truly remarkable experience!

The receptionist will answer incoming phone calls for both 4imprint Oshkosh locations on a multiple line switchboard and greet visitors at the front desk, as well as provide administrative support to various departments.

Here’s what a typical day might look like. (These are the essential functions of the job). Other duties may be assigned.

• Demonstrate the eight core principles that guide every 4imprint teammate on a daily basis: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, Humility.
• Answer incoming phone calls on a multiple line switchboard and transfer to the appropriate queue or associate.
• Greet visitors at the front desk and assist them, as needed. Ensure guests are signing in, receiving visitor badges and meeting with the appropriate associates.
• Uphold security protocols to ensure the safety of all 4imprint associates and visitors. Lock and unlock guest entrance doors.
• Ensure the reception area is neat and tidy, and necessary literature and other items are replenished throughout the area.
• Help associates with inquiries related to various building activities (e.g., schedules, conference rooms, onsite providers, etc.).
• Support the setup process for temporary associates on their first day, assist supervisors, and maintain communication with temp agencies throughout the duration of the temporary assignments.
• Support HR by distributing post-interview surveys to recent candidates and regularly monitoring the round-robin spreadsheet, updating it as necessary.
• Provide support to other departments with data entry.
• Maintain a current understanding of trends and updates in your role.
• Participate in training classes and actively seek professional development.

You might be a fit for this position if you are:

• Friendly, tactful and professional in your communications on the phone, in person, and in email.
• Able to maintain the utmost level of confidentiality due to the sensitivity of the work in this department.
• A multi-tasker who is ready to act in any situation, as well as prioritize your workload.
• Organized and focused on the details that matter.
• Patient, level-headed and cool under pressure.
• Fluent with computers and Microsoft Outlook.
• A self-starter who takes initiative, delivers remarkable customer service, and solves problems with both internal and external individuals.
• Someone with the demonstrated ability to work without close supervision and handle periodic projects independently, while maintaining focus and sense of urgency in an environment with frequent interruptions.
• Someone who enjoys change and trying new things.

Required education/skills/experience:

• Highschool diploma or equivalent.
• 0-1 years of experience in a similar field.
• Previous experience on a multi-line switchboard preferred.
• Microsoft Excel, Word, Outlook and Windows proficiency.
• Please refer to the physical requirements form for details on the physical requirements of this role.

Work Environment:

An individual in this position must be able to successfully perform the essential duties, responsibilities, and physical demands listed in this job description.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodation(s) will be made to enable individuals to perform the essential functions.

• Regular and predictable attendance.
• Ability to effectively communicate with others (verbally and in writing).
• Ability to enter data.
• Work will be performed at 4imprint, Oshkosh offices.

H-1B or other work authorization visa sponsorship is not offered for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

The following five drugs or classes of drugs will be tested for: 1) Marijuana (THC) 2) Cocaine Metabolites 3) Phencyclidine 4) Amphetamines (Class) 5) Opiate Metabolites.

4imprint has a drug-free workplace policy.

Equal opportunity employer, including veterans and individuals with disabilities.